How does Click & Collect in store work?

Placing an order

1. Add your products to your shopping cart.
2. Click on 'Proceed to checkout'.
3. Choose the Click & Collect option 'Pick up in store' 
4. Select a pickup date and time.
5. Complete your order; the costs will be shown at checkout.

Processing and preparing the order

1. Your order will be processed in the store.
2. You will receive a confirmation email with a link to track your order.
3. Track the status of your order online via online order environment.
4. Stay informed of any changes or delays by regularly checking your email during the pickup period.

Pickup

1. Once your order is ready, you will receive the email "Your order is ready for pickup". This email will state when and where you can collect your items. It also includes the barcode or PIN code to collect your order. It is not possible to pick up your order before receiving this notification.
2. On the store page of your chosen store you can find the opening hours and collect details.
3. Arrange sufficient help if your order contains heavy or large items.
4. Go to the designated pickup area 'Bestellen & Ophalen' within your assigned time slot. 
5. Show the email stating your order is ready with the barcode or 4-digit PIN code. If you send someone else to pick up your order, make sure that person has the email with the barcode or PIN code.
6. 1. Do you not have the email with the pincode? Then you can also find the pincode in your order overview.
7. Products are collected at the counter and placed on a cart. If you chose pickup from a locker, your order will be placed in a locker and you use the PIN code to open it.
8. Pick up your items and load them into your vehicle; ask a store employee for help if needed.
9. Can’t pick up your order within the scheduled time slot?
10. 1. If you pick it up later the same day, the order will still be available. If you want to pick it up the next day, it may already have been canceled. Ask a store employee if it’s still there. 
    2. If you are picking up from a pickup locker in IKEA Amsterdam, Amersfoort or Delft, orders are kept in the locker for 24 hours before being removed. For pickup from an external locker in Leeuwarden, your order is kept until 21:00 and removed the next morning.

After pickup

1. After picking up your order, check whether you have received all items and inspect for any damage.
2. Any missing or damaged items must be reported to IKEA as soon as possible and in any case within 30 days. You can report this directly to a store employee.
3. For damaged or missing items, you can submit a claim yourself via your order overview. Do you need help? Then Contact us.