How does Click & Collect work?

Order placement
a. When shopping online, add your desired products to the shopping bag.
b. Click on 'Continue to checkout'.
c. Choose your preferred Click & Collect method: 'Collect at store' or 'Collect at pickup point'. Choose your preferred collection time for 'Collect at store'
d. Complete your order, the pricing details will be applied at checkout.
e. The system may not show your preferred location due to high demand; try again in 1–2 days as alternate options might appear.
f. Cancel your Click & Collect order via the Track and Manage Order tool if you change your mind before collection.
g. Note that the cancellation policy may vary depending on the service, and for Click & Collect, orders typically cannot be modified after confirmation. Changes to the store location (including changing from Click & Collect to delivery and vice versa), adding or removing items is not possible. The order has to be cancelled and a new one booked.

Order processing and preparation
a. Your order is processed and reserved at your chosen collection point.
b. You will receive an order confirmation email with a link to Track your order.
c. For 'Collect at store' orders, your order will be held for 24 hours from the pick-up date. For 'Collect at at PostNL or DHL pickupoint' or 'Collect at Almere or Alphen aan de Rijn' orders, you will have around 5-7 days to collect your order.
d. Monitor your order status via the Track and Manage Order tool online.
e. Stay informed about any potential changes or delays by checking your email regularly during the collection period.

 Collection
a. Once your order is ready, you will receive an email  "Your order is now ready for collection" with your collection details instructing you when and where to collect your items and a barcode (or 4-digit pin code, if you chose a pick-up locker in store) to collect the order. It is not possible to pick up your order before you have received this notification.
b. Make sure you know the operating hours and specific collection instructions for your selected store or pick-up point. This information can be found on the IKEA website under the IKEA stores page.
c. Arrange sufficient help if your order includes heavy or bulky items.
d. Arrive at the designated collection area 'Bestellen & Ophalen' during your allotted time slot.
e. Present the ready-for-collection email with the barcode or 4-digit pin code. If you send someone else to collect on your behalf, ensure they have the email with the barcode or pin code.
f. Products are gathered at the counter and prepared on a trolley for a smooth pick‑up process. If you chose to collect from a pickup locker in the store, your order will be placed in a locker or automatic elevator. Use the pin code to open the locker.
g. Collect your items and load them into your vehicle; if you require assistance and it is available, ask store staff (note that help with loading is not automatically provided for heavy items).
h. Will you not be able to pickup your order during the scheduled time?
- If collecting on the same day at a later time, it's possible the order is still there. Ask a colleague to check if the order is still there.
- If collecting from a pick-up locker in IKEA Amsterdam, Amersfoort or Delft, orders are kept in the locker for 24 hours before being automatically removed. If picking up from an external locker in Leeuwarden, the order will only be kept up to 21:00 of the same day and will automatically be removed the following morning.
 

 Post‑Collection
a. Once you have collected your order, check that you have received all your items and inspect for any damage.
b. Any missing or damaged items should be reported to IKEA as soon as possible. You can either let one of our store co-workers know so that they can assist in resolving this for you immediately.
c. If you are collecting from a different location:
- For damaged items, you can report the claim yourself from your IKEA Family page in 'Purchases', choose the order and click 'Raise a claim'. This self-service tool is only available for online purchases and reported within 30 days after delivery is completed.
- To report missing items, ask for a co-worker in the chat or call customer service.