What do I need to pick up my order from the store via the 'Click & Collect' service?
To pick up your Click & Collect order, you need your order confirmation and identification (passport, driver's license or ID card). Once you have arrived at the IKEA store, you can follow the Click & Collect signs in the parking garage.
If you want someone else to collect your order, you can indicate this in the ordering process. The person who comes to collect your order will need the order confirmation and their own proof of identity.
Did you forget to indicate this in the order? In that case, the person who collects the order will also need a copy of the purchaser's proof of identity.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
-
When will my order be delivered?
Can't wait for your order? That's understandable! You can follow your order through your IKEA profile.
Read more
-
Can I have someone else pick up my order?
You can also have your Click & Collect order picked up by someone else. Please indicate this in the ordering process. The person who comes to collect your order must show the order confirmation and be able to identify themselves.
Read more
-
Can I pick up my order at a Pick-up Point?
If you don't live near one of our IKEA stores and you're not at home for a home delivery, picking up at a Pick-up location is the perfect solution for both small and large orders.
Read more
-
What if there is something wrong with my Click & Collect order?
We'll make sure it will be all right! Our colleagues in the IKEA store and at our online Customer Service are happy to help you.
Read more
-
What is the balance on my gift card?
It is always nice to know what the balance is of your gift card or store voucher. To check the balance of your (digital) gift card, you can enter the gift card number and pin code online.
Read more
-
Can I change or cancel my Click & Collect appointment?
Have you changed your mind and would you like to reschedule your Click & Collect in store date? You can change it yourself!
Read more