Returns and claims
If you wish to return one of our products and don’t know how to go about it or you’d like information about your claim, this page gives you all the information you need about how to return our items, the IKEA returns policy and how to make a claim.
Returns | Claims | Spare parts
Returns
IKEA believes that all customers should be able to try out our products at home and change their mind about them. That’s why we offer you the option to return IKEA products within 365 days, unopened or opened.
For Customers who are not considered consumers in accordance with current applicable regulations and for those who make purchases through or with the support of the IKEA Business Network:
- the return period will be THIRTY (30) DAYS, meaning that the return period set out in the general IKEA Returns Policy does not apply to these Customers;
- they expressly accept, as an essential condition, that IKEA will not accept from these Customers returns of products that have been previously opened or assembled, even if later disassembled and/or not returned in their original packaging.
Check out our returns policy for the full terms and conditions and for details on the return options available.
Claims
All IKEA products are rigorously tested before they are launched to make sure that they comply with all relevant standards and regulations. We also pack them carefully in our IKEA stores and warehouses to make sure that they arrive in tip-top condition. IKEA strives to improve our customers’ experience, but we know that mistakes do sometimes happen. If something’s not right, we’ll find the right solution for you.
Go to the claims management page for more information.
Spare parts and screws for IKEA furniture
Missing a screw? Need a spare part? Don’t worry, we’ve got the parts you need to make your furniture, accessory or appliance like new. Repairing rather than replacing is great for the environment and great for your wallet!
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