I'm trying to place an order online but I can't. What do I have to do?
For the best shopping experience, we recommend that you place your order through our website or with our experts via phone and chat.
If you have any problems making your purchase online you can contact us by clicking here and we will be happy to help you place your order.
If you wish to purchase with the help of our experts, you can contact our specialist advisors by chat or phone at the following link.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
No, you don't!
Read moreIf you are trying to pay for your purchase online and the payment does not go through, please add your payment information again or try another payment method. You can also contact our distance selling team.
Read moreYou can exercise your right to cancel within the 14 days following reception of the items purchased online at IKEA.es
Read moreYes, in each room you will find specialists who will help you to make your purchase, with a personalised service and where you will be able to clarify all your doubts.
Read moreIf your order number is playing hide and seek, here are some tips on how to find it
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read more