Can I withdraw from my online order?
You can exercise your right of withdrawal within 14 days after receiving the goods purchased online at IKEA.es, our app or through the remote selling team.
- This right of withdrawal does not apply to personalised products or food items.
- Regarding services associated with the purchase, in the event of withdrawal, these will be refunded provided they have not been fully carried out.
- We kindly ask you to take care of the items you wish to return, as we cannot accept products that are dirty, stained or damaged.
- The refund will be made using the same method of payment you used, within a maximum of 14 days from when we receive the product or proof of shipment.
- Please consult our General Terms and Conditions of Online Purchase for more information. This right is independent of any commercial policy we may offer.
To start the withdrawal from the contract, click on the “Withdraw from the contract” button that appears in Track and manage your order. Have your order number ready (you can find it in the confirmation email and on the receipt).
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