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Can I cancel my online order?

You can exercise your right to cancel within the 14 days following reception of the items purchased online at IKEA.es

Before the end of this period, you can cancel the entire order at the Customer Service counters in IKEA shops or by sending an email to: [email protected] with the cancellation request that you will find in our general terms and conditions of online purchase.

If you exercise your right of withdrawal in time, IKEA will refund all payments received, including the costs of delivery and preparation of the order, in the same way as the payment for the purchase was made, within a maximum of three working days from the communication of the withdrawal. In the case of additional services, we will refund all payments received, provided that the contracted services have not been fully executed.

If you decide within this period to return only part of the products of an order (partial withdrawal), IKEA will refund the amount of the returned products. In this case, the proportionate part of the value of the services ordered will be refunded if the amount returned is a change to the next lower transport cost range.

Products that have suffered any kind of wear and tear or deterioration are excluded from the right of withdrawal.

If you need further assistance on how to cancel your order, please contact our Customer Service team at the following link and we will help you.

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