What do I do if I was charged for an item or ticket twice?
If when you check your ticket you see that you have been charged twice, don't worry!
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We have the solution for you at the click of a button! In the "Invoices and Tickets" section of our website
Read moreIf the invoice has any incorrect details please contact our billing team and we will make the change.
Read moreWe generate a regular invoice for all online orders, so that you can check the details of your transaction at the point where you confirm your purchase.
Read moreYou must swipe your IKEA Family card at the checkout to take advantage of this service (formerly "My Tickets" service).
Read moreGet your IKEA invoice easily and quickly at the checkout itself or, after purchase, at the Customer Service counter or through our chat team.
Read moreIf you receive a product that you didn't order, check first to see if it's an additional item or if any items are missing from your original order. If items are missing, please contact IKEA Customer Service in-store or remotely, and we'll help you return the wrong items and get the missing ones. If you have received additional items, please check your purchase invoice to see if you have been charged, then contact IKEA Customer Service for instructions on how to proceed.
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