What is the status of my issue?
Still haven't heard from us?
Providing you with a solution to your case is a priority for us, but sometimes it can take longer than expected. We work hard every day to provide you with the best customer service.
If you have an open issue about a problem with a product or service, rest assured that we will contact you with a solution or an update on your case.
We put at your disposal our contact channels, you can call us free of charge on 900 400 922 or contact us through social networks.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Of course! On our website you can check the updated information of your delivery.
Read moreIKEA Home is an application that connects you with service professionals related to home improvement. If you have experienced a failure with the platform or an issue with the supplier, here are the options to solve it.
Read moreIf you are waiting for your order, start by checking your e-mail for your order confirmation and your track and trace e-mail. Find your tracking ID and visit the track and trace page. If you are missing your order or an item in your order, or received a damaged or incorrect item from ASCI, and need to make a claim or return:
Read moreWe will contact you on the day of service
Read moreWe have several ways for you to send us your opinion about one of our stores.
Read moreIt is not possible to speak directly with the carrier.
Read more