How does the doorstep service work? Will they bring it up to my flat?
Your order will be delivered to your doorstep (landing, doormat). This service is available for medium-sized orders.
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IKEA offers several options: - Delivery: you can choose ‘to your door’ (includes parcel delivery) or ‘inside your home’. - Click & Collect: you can collect your order in store, from lockers or from collection points (including post offices). - Order preparation (picking): available in some stores for direct collection of items.
Read moreTo use this service, add the items you want to your basket and select ‘Delivery to your door’. Provide your delivery details and confirm your order. You will receive a confirmation email and SMS with the details. On the day of delivery, please ensure that access is clear and that someone over the age of 18 is present to receive the order. If you notice any problems (e.g. missing or damaged items), please inform the delivery driver immediately and contact IKEA Customer Service.
Read moreTo use this service, add the items you want to your basket and select the ‘Home Delivery’ option when you complete your purchase. Provide detailed instructions for the courier, select your preferred day/time slot and confirm your order. You will receive an email and an SMS with the delivery details. Ensure that access is clear and that someone over the age of 18 is present at the address. The carrier will leave the items in the room(s) of your choice without you having to move them yourself. If you notice any problems (such as damaged or missing items), inform the carrier, note it on the delivery note and contact our Customer Service Department.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreTo use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreWe offer you a whole range of services to make your shopping easier.
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