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How does 'In The Home' Delivery work?

To use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.

  1.  Order placement
    a. Add your desired items to your bag, select 'Home Delivery' and then choose the 'In The Home Delivery' option at checkout.
    b. Enter detailed delivery instructions along with your address and select your preferred delivery day. Requests such as preferred delivery time can be made however are not guaranteed. Provide complete details including which room the delivery should be placed in.
    c. During checkout, you’ll be offered a choice between two 6‑hour delivery windows. 'Authority to Leave' can be selected at checkout.
    d. Confirm your order and check that your payment details and delivery choices are correct. It is important to check that the package sizes can fit into the premises.
    e. Any changes to your order must be requested as early as possible to avoid extra fees. Article changes must be requested before the order is in the 'Allocated' status. Changes to date/time/location must be requested before the order is in 'Picked' status. To check your order status and order updates, use the Track and Manage Order tool.
    f. Contact IKEA customer support if you need to cancel your order. 
     
  2. Order processing and confirmation
    a. Receive confirmation via email and/or SMS detailing your chosen delivery window and contact instructions.
    b. Prepare by ensuring you can be present during the selected time slot.
     
  3.  Delivery day
    a. A professional delivery driver will contact you 30–60 minutes before arrival. If you miss the call, the driver will still proceed with your delivery attempt. 
    b. Clear a safe path for the delivery vehicle and confirm access to your home (check stairs or elevator availability).
    c. Ensure someone over 18 is available during the delivery window to supervise the process and to receive and inspect your delivery. If no one is home when the delivery driver arrives, and they can not get in contact with you, the delivery will be marked as failed. If this happens, you have to contact IKEA customer support to book and pay for a new delivery attempt.  
    d. Have your order confirmation and contact details handy.
    e. The driver will bring your items into your home, placing them in the room of your choice.
    f. On arrival, compare the delivered packages with your delivery invoice and check for any damage. Your driver should report any issues with the packaging to IKEA, however if you have any further concerns, you can also contact IKEA customer support. 
     
  4.  Post‑Delivery
    a. Report any discrepancies (damaged or missing items) immediately to the delivery driver and contact IKEA customer support if further assistance is needed.
    b. The driver may not complete a delivery if pathways are unsafe. In this instance, IKEA will contact you to reschedule your delivery. 

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