What can I do if I have left paid goods in the IKEA store or at the checkout?
Goods that are paid, unclaimed, handed over and found will be put on a list at our customer service and will be returned to the warehouse at the end of the day for reasons of space.
Please get in touch with the customer service desk at the IKEA store, having your receipt handy. If your paid product is found, we will refund your money. To check whether your product has been found and returned, please contact us. Click on the following contact site of the swiss customer service.
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
If your item is found, we will hold it for a few days at Customer Service. If you have any questions, please contact Customer Service.
Read moreIKEA provides a removal service with recycling of your old furniture, sofas, mattresses and household appliances. The products are collected and recycled in a sustainable way.
Read moreIf you're not completely happy or simply changed your mind, IKEA products can be returned in any store in Switzerland as well as per parcel or truck.
Read moreTo use this service, simply add your wished products to your cart online and select the collection point of your choice (IKEA pick-up point, IKEA locker, external pick-up point or external locker). You select a collection time window during checkout. Once paid, you can no longer make any change to this order. You get notified as soon as the goods are ready for pick-up. Please have your order confirmation and ID ready with you.
Read moreTo use this service, simply add your small and light products to your cart online, provide your delivery address and select "Parcel delivery". When booking, you will receive an estimated delivery date. As soon as our transport partner has received the goods, you will be notified and receive a more precise delivery time from them. Delivery is made to your letterbox.
Read moreIKEA offers different delivery options (per parcel, per truck to curbside or in a room of your choice) and different Click & Collect options (at IKEA pick-up point, IKEA locker or an external pick-up point). During the online ordering process or when ordering in an IKEA store, available delivery options will be offered including the estimated delivery time and the exact prices.
Read more