Where are the in-store picking points for my Click & Collect order?
You'll find the precise location on the website of your wished store.
After the booking of your Click & Collect order, you can go and get it at the chosen time.
Here are some more details where exactly you can find your goods:
Aubonne: Click & Collect - IKEA Aubonne
Dietlikon: Click & Collect - IKEA Dietlikon
Grancia: Click & Collect - IKEA Grancia
Lyssach: Click & Collect - IKEA Lyssach
Pratteln: Click & Collect - IKEA Pratteln
Riddes: Only lockers next to the parking spaces
Rothenburg: Click & Collect - IKEA Rothenburg
St. Gallen: Click & Collect - IKEA St. Gallen
Spreitenbach: Click & Collect - IKEA Spreitenbach
Vernier: Click & Collect - IKEA Vernier
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How do I proceed if I'd rather have my order delivered instead of collecting it from the IKEA store?
Once an order has been paid for, it cannot be changed. To do this, you need to cancel the existing order - and create a new order with home delivery.
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My article is available for delivery, why can't I order it via Click & Collect?
The Click & Collect order only works if your local IKEA store has enough stock.
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Why does IKEA charge a fee for the Click & Collect service?
The fee covers the cost of preparing the order.
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What happens if I can't collect my goods on the day I have chosen?
If you are unable to come to the pick up point on the selected day, please contact our customer service.
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Why does IKEA offer the Click & Collect Service?
With the Click & Collect service you can order your articles comfortably online and then collect them in your IKEA store.
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How will I be informed about my Click & Collect order ?
The status of your Click & Collect order will be communicated to you by e-mail.
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