How can I modify or cancel an order placed in an IKEA Plan and Order Point?
Go to your purchase history to modify or cancel your order.
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While orders can’t be updated once they’ve been placed, you can cancel your order and place a new one. If you’ve booked a truck delivery, you can also reschedule it online.
Read moreWe know that plans can change, but once an order is placed it moves quickly through our systems. Depending on the order details, we may not be able to add or change items.
Read moreLife is full of changes but if the details have been sent to our delivery provider, we can no longer modify it.
Read moreThe IKEA Plan and Order Points are our locations for planning furniture solutions for all living spaces and online shopping. They're just a stone's throw from the heart of our Swiss cities of Zurich, Bern, Chur and Winterthur.
Read moreIf you're not completely happy or simply changed your mind, IKEA products can be returned in any store in Switzerland as well as per parcel or truck.
Read moreTo use this service, simply add your wished products to your cart online and select the collection point of your choice (IKEA pick-up point, IKEA locker, external pick-up point or external locker). You select a collection time window during checkout. Once paid, you can no longer make any change to this order. You get notified as soon as the goods are ready for pick-up. Please have your order confirmation and ID ready with you.
Read more