How does Parcel delivery from IKEA work?
To use this service, simply add your small and light products to your cart online, provide your delivery address and select "Parcel delivery". When booking, you will receive an estimated delivery date. As soon as our transport partner has received the goods, you will be notified and receive a more precise delivery time from them. Delivery is made to your letterbox.
- Order placement:
a. Log in with your IKEA Family account to profit from benefits and collect rewards (optional).
b. Add all your small and light products in your shopping cart. Be aware that no assembly of your products is possible with this delivery option.
c. With 'continue to checkout', all available delivery methods depending on products and your zip code appear. You can select the 'Parcel delivery' if you have a minimum purchase value of 20 CHF.
d. You only see an estimated period when the delivery will happen, but you will be notified of a more concrete delivery day by our transport partner before the delivery happens.
e. Give asked information and verify your delivery address.
f. Before paying, secure that all data and products are correct, no change can be made on the order as soon as it's confirmed.
- Order processing and dispatch:
a. You receive an order confirmation via e-mail or SMS after placing the order.
b. Depending on the size of your order, it may be shipped in several parcels or as bulky goods, which may affect the price. As an IKEA Family member, you also benefit from lower prices here.
c. You will be notified by our transport partner about a specific delivery day as soon as they receive the goods. The Parcel delivery time slot is: Monday - Saturday 08:00-21:00
Track the process of your order
Orders delivered by parcel cannot be modified or canceled after confirmed. Use our Return-options in case.
- During delivery:
a. The person in charge of your delivery will leave your products by the entrance of your home or leaves notification indicates at which pickup station you can collect them.
b. Be available or ensure a safe place is available to leave the order. IKEA or our transport partner don't take any responsibility if the goods disappear in your absence.
c. With issues in delivery time or failed-delivery, please contact post provider directly. - After delivery:
Upon receiving your order, check that all items have been delivered and inspect the packaging for damage. Any missing or
damaged items should be reported to IKEA. You have 7 days to report any discrepancies or make a claim.
If you have chosen CembraPay as your payment method, you will receive your invoice only after the delivery has been successfully completed.
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