Which items and services are available at the external pick-up points?
The Pick-Up Points are pick-up stations only, so no other services are available. All items that are available can be delivered to a pick-up point.
It is not possible to purchase products or services at the pick-up points. For the same reasons, products cannot be returned there. If you need any of these services, please contact us directly or visit an IKEA store.
For more information about our Pick-Up Points, click here.
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Was the document not helpful? Try one of the related documents below.
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Can I have my order delivered to a Pick-up Point?
IKEA delivers your order to the Pick-up Point of your choice.
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What happens if I can't collect my goods on the day I have chosen?
If you are unable to come to the pick up point on the selected day, please contact our customer service.
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Can you transfer a product from one store to another so that I can collect it there?
For logistic reasons, an item cannot be sent from one store to another.
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How to load goods at the Pick-up Point?
The employees of our external partner will hand over the goods to you on a pallet.
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Where can I find my code for the collection box?
Go to the IKEA website under "Track & Manage my order" and enter your order number, email or phone number.
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