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Why does the payment by Swissbilling fail?

The most common reasons for this are misspelled addresses or having recently moved to a new home.

Here are more details on why this problem occurs:

Incorrectly spelled address, e.g. letters mixed up, old address, wrong zip code.

If you have recently moved or are in the process of moving, it is possible that your new address is not yet listed in the usual databases, especially at the post office or at CRIF AG in Zurich.

The billing address doesn't match delivery address.

The profile email doesn't match the order email.

 

If your problem doesn't fit into the above examples, please contact our partner Swissbilling directly:

058 226 10 50
[email protected]

For more information, please visit our website.

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The text is confusing to understand

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