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Why does the payment by CembraPay fail?

The most common reasons for this are misspelled addresses or having recently moved to a new home.

Here are more details on why this problem occurs:
Incorrectly spelled address, e.g. letters mixed up, old address, wrong zip code.

If you have recently moved or are in the process of moving, it is possible that your new address is not yet listed in the usual databases, especially at the post office or at CRIF AG in Zurich.

The billing address doesn't match delivery address.
The delivery option is click&collect.
The profile e-mail doesn't match the order e-mail.
 
If your problem doesn't fit into the above examples, please contact directly our partner CembraPay:
044 551 46 70
[email protected] 
For more information, please visit our website.

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