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Why does the payment by CembraPay fail?

The most common reasons for this are misspelled addresses or having recently moved to a new home.

Here are more details on why this problem occurs:
  • Incorrectly spelled address, e.g. letters mixed up, old address, wrong zip code.
  • As a business customer, please make sure that the billing address in your order is exactly the same as the company name registered in the commercial register.
  • For private customers, the billing address must match the delivery address; business customers can have a different delivery address.
  • If you have recently moved or are in the process of moving, it is possible that your new address is not yet listed in the usual databases, especially at the post office or at CRIF AG in Zurich.
  • The service option Click & Collect cannot be paid for with CembraPay.
  • The profile e-mail doesn't match the order e-mail.
     
    If your problem doesn't fit into the above examples, please contact directly our partner CembraPay:

    044 551 46 70
    [email protected] 
    For more information, please visit our website.
 

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