Skip to main content

I ordered items by invoice but the bill was not included with the delivery. When or how will I receive it?

The invoice will be sent by Swissbilling 1-2 weeks after the delivery.

If you didn't receive it during these 2 weeks, please check your e-mail spam folder. The invoice is payable 30 days following the invoice date.

For questions about your invoice, please contact Swissbilling directly:

What particular parts of our documents do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the document not helpful? Try one of the related documents below.

  • How can I plan furniture combinations online?

    Thanks to our 3D planning tools, you can experiment with different combinations and try out different styles from the comfort of your home.

    Read more
  • How do I change the date and the time of my order?

    If you have to change your shipping date, you can do this yourself in your order history

    Read more
  • The assembly instructions were missing from the package. Where can I find them?

    You can find the assembly guide for your product directly on our website.

    Read more
  • How can I get an invoice for my online purchase?

    For online purchase you automatically receive a VAT-compliant invoice.

    Read more
  • How do I use my IKEA gift card or my IKEA refund card online?

    You will have the option to add your card in the 'Payment' tab at the end of the process.

    Read more
  • Are the prices in the online shop the same as in the IKEA stores?

    The prices in the online store are usually the same as in the IKEA stores. However, prices may be cheaper due to local offers in the local stores.

    Read more