Recall Procedure (No receipt required)

• Scan receipt and enter article number in Article Return screen  or if no receipt available ….. 

• Search the Ikea website under 'Recall' or search orange folder for details 

• Copy article number 

• Open SAMS and type 'Recall and the article name & number with brief details' 

• In Article Return screen click on Add Article 

• Enter article number or if not available. Enter 'Discon code': 200 000 60 and enter article refund amount. 

• Enter customer details 

• Save return and process thru POS as normal return. 

Note: A copy of all recalled articles should be in the Return and Exchange orange folder.