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Customer service

Important information

We are currently experiencing unprecedented demand and customer service is busier than ever before. We realize that as a result we can not help everyone as we would like, and we regret that.

Due to the high demands in our distribution center your package may be delivered a few days later. You will receive a Track & Trace code when your parcel package has arrived at the shipping distribution centre. You can track you order here.

We are making every effort every day to improve our service, and advise customers who can not reach our customer service to consult our FAQs. We appreciate your understanding and patience.

Shopping at IKEA

Out stores are still open! In addition, you can still choose to have online orders delivered to your home or pick them up at a store of your choice. We have listed all the possibilities for you.

Helping you help yourself 

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that! 

My orders

Track your order, view your order history or cancel an order

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Return or exchange products

Find out all about how to exchange or return your products.

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Stock information

Find out if what you are looking for is available online or

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Missing a part

Order fittings and spare parts.

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Frequently Asked Questions

  • Due to the extreme demands, we may not be able to take your order at the moment. We advise you to try again the next day. We apologize for the inconvenience.

  • The delivery time of your order depends on the type of order you have made: online or in store. Also if you have ordered custom products, the delivery time may vary. Did you place an order online? Then your order will be delivered by parcel or truck. Please note: due to the extreme demands, delivery of parcel orders takes a lot longer than you are used to from us. If you are unable to order a product, we see no possibility to take your order at this moment. We advise you to try again the next day. We apologize for the inconvenience.You can follow the status of your order and expected delivery date here.

  • Because of very high online demand and the closure of our stores our customer service is experiencing more business than usual. Unfortunately this means we can not help every customer as good as we would like to. Every day we improve and advice customers that can not reach our customer service to view our frequently asked questions.

  • The latest status of your order can be found here.

    • Follow the signs 'Click & collect' and park in the designated parking spaces.
    • Check in via a check-in button in the pick-up confirmation on your mobile phone.
    • Fill in the parking space where you are parked.- Have the generated QR code ready.
    • Wait in the car for an IKEA co-worker to bring your order.
    • Load your order in the car yourself and leave the shopping cart. We ask that you follow the directions of our staff at all times.
  • The available time slots to pick up your order will appear automatically when you are ordering online. Depending on the opening hours of the chosen store and the time of ordering, you can choose a pick-up time on the day itself, or on the next day.

Do you still have questions?

IKEA store

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