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Customer service

Helping you help yourself 

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that! 

My orders

Track your order, view your order history or cancel an order

Track & manage order

Return or exchange products

Find out all about how to exchange or return your products.

Return your order

Feedback and complaints

Tell us how we're doing

Give us feedback

Missing a part

Order fittings and spare parts.

Order spare parts

Frequently Asked Questions

  • Due to the extreme demands, we may not be able to take your order at the moment. We advise you to try again the next day. We apologize for the inconvenience.

  • The delivery time of your order depends on the type of order you have made: online or in store. Also if you have ordered custom products, the delivery time may vary. Did you place an order online? Then your order will be delivered by parcel or truck. Please note: due to the extreme demands, delivery of parcel orders takes a lot longer than you are used to from us. If you are unable to order a product, we see no possibility to take your order at this moment. We advise you to try again the next day. We apologize for the inconvenience.You can follow the status of your order and expected delivery date here.

  • Our customer service teams are experiencing very high demand at present. We appreciate your patience and will do our best to support you when you contact us. We also recommend that you take a look at our frequently asked questions where you might find the answer to your question. 

  • The latest status of your order can be found here.

    • Follow the signs 'Click & collect' and park in the designated parking spaces.
    • Check in via a check-in button in the pick-up confirmation on your mobile phone.
    • Fill in the parking space where you are parked.- Have the generated QR code ready.
    • Wait in the car for an IKEA co-worker to bring your order.
    • Load your order in the car yourself and leave the shopping cart. We ask that you follow the directions of our staff at all times.
  • The available time slots to pick up your order will appear automatically when you are ordering online. Depending on the opening hours of the chosen store and the time of ordering, you can choose a pick-up time on the day itself, or on the next day.

Do you still have questions?

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