Frequently Asked Questions
Try our self service options
You can check stock, track your order, reschedule a delivery, cancel your order, even search for a spare part all right here on the IKEA website.
Where is my order?
Track your order, reschedule delivery or cancel an orderManage your order
Order spare parts online
Missing a hinge? You can order spare parts online for freeOrder now
Find out if a product is available online or in-storeLearn more
Returns and exchanges
Find out how to return or exchange your productsGo to returns
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Planning & consultation
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Get in touch with us
Please select from the options below to connect with us.
Chat with us
Our IKEA Australia customer service team is available to chat Monday to Sunday 7 am - 10 pm AEST/AEDT.
BILLIE, the IKEA chatbot is available 24 hours a day to help you with any questions outside of these hours.
To start chatting, click on the yellow speech bubble in the bottom right hand corner of your browser.
Get in touch with our IKEA Australia customer service team and they will help you as soon as possible.
Our team is available Monday to Sunday 9 am - 7 pm AEST/AEDT.
(02) 8020 6641