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Frequently Asked Questions

Try our self service options

You can check stock, track your order, reschedule a delivery, cancel your order, even search for a spare part all right here on the IKEA website.

Where is my order?

Track your order, reschedule delivery or cancel an order

Manage your order

Order spare parts online

Missing a hinge? You can order spare parts online for free

Order now

Stock availability

Find out if a product is available online or in-store

Learn more

Returns and exchanges

Find out how to return or exchange your products

Go to returns

Shop by phone

Call us today so we can help you process your order easily over the phone

Call today

Planning & consultation

Design your dream solution with the help of our experienced planners

Book an appointment

Get in touch with us

Please select from the options below to connect with us.

Chat with us

Our IKEA Australia customer service team is available to chat Monday to Sunday 7 am - 10 pm AEST/AEDT. 

BILLIE, the IKEA chatbot is available 24 hours a day to help you with any questions outside of these hours.

To start chatting, click on the yellow speech bubble in the bottom right hand corner of your browser.

Call us

Get in touch with our IKEA Australia customer service team and they will help you as soon as possible.

Our team is available Monday to Sunday 9 am - 7 pm AEST/AEDT.

(02) 8020 6641