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Here’s what you can do

Looking to check the status of your order? Want to return a product?

We have a convenient self service option which will let you do just that!

Heads up for delayed delivery times

We wanted to be transparent that we are currently receiving a very large volume of requests, which delays the processing and delivery times. We’re all pitching in and are putting in maximum effort to ensure that you enjoy your purchases as quickly as possible. A big thank you in advance for your understanding. Tack!

How IKEA is working with Covid

Frequently Asked Questions

  • For parcel delivery tracking please visit Track & Manage my order with your order number as your reference. As parcel deliveries represent an estimated date of arrival, you can expect to receive your parcel anywhere between 3 - 10 business days of this date.

    Our distribution centre is experiencing a very high demand for parcel deliveries. Our co-workers are working as fast as they can to get orders picked and packed, however some delays might be experienced. Thank you for your understanding during this time.

  • Our Click and Collect service remains available at all of our IKEA stores. We are currently experiencing a high demand for our Click & Collect service. If your store is not appearing as an option at checkout, we encourage for you to check again at a later time.

  • When purchasing online, you can nominate an alternate collector during checkout.

    If you have already placed your order but need to arrange for someone to collect this on your behalf, you can do so without having to notify us. Simply ensure they have the original order confirmation or tax invoice and that they present their photo ID for collection in store.

  • If you are looking to order spare parts such as screws and components, you can order them free of charge here.

    If you're an IKEA Family member and you scan your membership at the checkout you’ll receive free Oops-assurance*. Then, if something breaks during transport or while you assemble your IKEA furniture, we’ll exchange it for free. Read more about this under IKEA Family benefits & rewards.

    Otherwise, not all pieces of a product are available to order as a spare part. All our stores have as-is departments where you can potentially pick up new parts second hand or you can look at repairing or donating your product.

    If you think your item is faulty or was damaged upon opening, please contact us.

Can't find your answer above? See our most frequently asked questions here or chat with our BILLY virtual assistant by clicking the yellow tab on the right.

Ways to contact us

Not finding what you are looking for in our most frequently asked questions? Reach out to us. Here are the different ways to get in touch.

Call us

Phone
If you like to hear a voice at the other end, we're there for you with everything you need. Our co-workers are pleased to take your calls during the below times:


Mon - Sun 09:00 AM - 7:00 PM AEDT and until 5pm in WA.

VIC/TAS 03 8523 2154
ACT/NSW 02 8020 6641
QLD/NT 02 7207 9707
SA 08 8234 3333
WA 08 8234 3944

Chat with us

Our co-workers are available to chat with you everyday from 9am to 8pm AEDT and Billy the Virtual Assistant is available 24 hours a day.

Social media

You can follow us on social media, leave comments, see what other people have to say.

Facebook

Instagram

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YouTube

WeChat - search IKEAAU or 澳洲

Media enquiries

Please contact press.room.au@ingka.ikea.com