Contact us
Did you know many questions can be resolved quickly through chat?
Please select from the options below to connect with us.
Chat with us
Billie, the IKEA chatbot, is available 24/7 to help with things like order status, claims and returns, product questions, and store information.
If needed, Billie will connect you with one of our co-workers during opening hours.
Our customer service team is available via chat Monday to Sunday, 8:00 am to 8:00 pm AEST/AEDT.
Call us
Prefer to call? Billie, our Voicebot, will greet you first and, if needed, help connect you with one of our co-workers during opening hours.
Our customer service team is available by phone Monday to Sunday, 9:00 am to 8:00 pm AEST/AEDT.
Phone: (02) 9010 0264
Self-service tools
Frequently asked questions
Looking for something else?
You can explore other services like returns, order updates, and product guides online.