FAQs

As government restrictions ease in Victoria, IKEA is very happy to reopen our doors and welcome back customers to visit IKEA Springvale and IKEA Richmond.

In line with direction from the Victorian Government, customers, are required to wear a mask at all times when visiting our store, except in the case of medical exemptions and children under 12 years. Masks are available for your visit and can be requested from our Greeters at the store entrance.

Our stores will continue to operate with the high standards of cleaning, hygiene and social distancing practices that have been in place throughout the COVID-19 pandemic. As we continue to monitor the situation closely, we are taking all actions and precautions throughout our entire business based on frequently updated recommendations from the Australian Government.

The following services will now be available:

• Contactless Home Delivery
• Click and Collect
• Face to Face and Virtual Planning Services
• All food services will resume, with limited seating in the restaurant area
• Bookings of assembly services will be now be available

Thank you to all our customers for working with us to ensure a safe shopping environment.

• To assist the Western Australian Government in their contact tracing efforts, we are encouraging all customers to check-in on arrival at IKEA Perth. This is a legal requirement for all customers.
• IKEA Perth is encouraging all customers to wear a mask when visiting our store. Masks are available for your visit and can be requested from our Greeters at the store entrance.
• Thank you to all our customers for working with us to ensure a safe shopping environment.

How we’re keeping a safe shopping environment

At IKEA Logan and IKEA North Lakes, our primary focus remains the health and safety of our co-workers, customers and service providers with our very high standards of social distancing and hygiene in-store.

From the moment you arrive, from browsing to checking out or returning an item, we are practicing social distancing throughout our store.

Our co-workers have been trained to support and ensure everyone observes the new government guidelines.

We have robust COVID Safe plans in place to protect everyone’s health and safety, based on the latest recommendations from the government. We will continue to operate with the high standards of cleaning, hygiene and social distancing practices that have been in place throughout the pandemic, including queue control and crowd management to ensure we are meeting density and social distancing requirements. Our restaurant will operate with reduced capacity.

We encourage customers to plan your visit, shop with purpose and use contactless payment options. We also ask that you stay home if you are feeling unwell.

Mask wearing is encouraged in-store and our store greeters will have masks available for distribution.

We thank our customers, co-workers and service providers for your continued support throughout this time, and we're happy to welcome you back in-store.

Ways of Shopping With Us – You Choose

Our Stores

• Our stores remain open, see our updated store hours.
• We have communication in our stores to help customers experience social distancing.
• We follow all government guidelines regarding the COVID19 situation but are committed to going over and above with substantially increased cleaning and sanitising procedures throughout our stores.
• We also have a strong focus on personal hygiene and encourage co-workers, customers and service providers to frequently utilise the wash facilities available at multiple locations throughout our stores.
• Aligned with government advice, if co-workers display cold symptoms or have travelled overseas, they are asked to stay at home.
• Make contactless payment where possible, simply tap or swipe your card at the checkouts. Not all registers will accept cash.
• Capacity in our lifts is based on size to ensure social distancing requirements.
• IKEA Småland facilities will opened in WA on 12th October. Småland facilities in NSW, SA, QLD, Canberra and Victoria will remain closed during this time.

Online

• As usual, you can shop with us on www.IKEA.com.au where you will find our range. You can rest assured that our delivery service providers have the same strict approach to health and safety as we do.

New Services

Contactless Home Delivery

• All deliveries are made to your front door, instead of to a room within your home. If you require assistance to get your goods inside, please inform your driver when they call prior to your delivery to arrange contactless assistance. In place of signatures, proof of delivery will be confirmed by a geotagged photo taken by the driver upon delivery. Want to track your parcel delivery? Visit My Toll with your order number as your reference.
  

Contactless Assembly Service

• All of our furniture assemblers will be contactless and will be practicing strict hygiene when working with you. Ahead of the booking, your assembler will call you and request a free area of the home to complete the build, away from you and your family. They will be required to practice good hygiene, including sanitising the area and products before leaving your home.
  

Virtual planning services

• We recommend you try our virtual planning services that include kitchen, PAX wardrobe, bathroom and BESTA planning services, from the comfort of your home. It's simple and easy to book, and It's free. In-store, face-to-face planning services will not be available at this time.
  

Virtual Interior design services

• You can book a virtual 30 or 60-minute appointment and get professional 1-on-1 advice with one of our interior designers.

Our stores & social distancing

• Our co-workers are here to help you.
• We are practicing social distancing throughout our stores and our co-workers have been trained to manage visitors to observe the new government guidelines.
• We are limiting the number of customers in our stores based on store size to support social distancing.
• We will help you to do the right thing but also ask that you help us to make it the safest possible shopping environment for everyone – We do our bit, and you do your bit.
• To help everyone to do the right thing we are communicating social distancing directions during every part of the shopping experience at IKEA. This includes in store speaker announcements every 15 minutes and line markings placed throughout the store at 1.5m, 3m and 4.5m.

Restaurants, Cafes, Bistros and Swedish Food Market

• We are complying with State legislation surrounding food service in all our stores.
• Please access local IKEA web pages for up to date information about the operation of The Swedish Food Market, Bistros and Cafes in each store.
• For hygiene purposes, please make contactless payment where possible. Not all of our registers will accept cash at this time.
• IKEA stores in Victoria will be providing a limited takeaway food service, in line with government legislation.

Stay safe with the government's COVID-19 app

Your health is most important to us. To help Australia slow the spread of COVID-19, we’re encouraging customers and co-workers to download the government's COVIDSafe app.

• iOS
• Android

More info can be found on the Australian Government Department of Health website.

Opening hours
Check your local IKEA store page for regular and public holiday hours. The IKEA Restaurant generally opens 30 minutes before store opening, and closes half hour before store closing time.

Children's Facilities
Småland is a supervised play area located in the store entrance, providing up to 1 hour supervised play, subject to availability. IKEA family members receive an extra 30 minutes of play when booked online**. Children should be above the age of three, and toilet trained. Unfortunately we cannot accept any children in nappies or pull-ups and allergy and asthma restrictions and requirements apply. An enrolment form is required to be completed each visit.
**Available weekdays only. Excludes weekends, public holidays and school holidays.

Store age ranges for Småland:

• QLD, Logan: Children aged 3-8 years
• QLD, North Lakes: Children aged 3-8 years
• NSW, Tempe: Children aged 3-9 years
• NSW, Rhodes: Children aged 3-9 years
• NSW, Marsden Park: Children aged 3-9 years
• ACT, Canberra: Children aged 3-10 years
• VIC, Richmond: Children aged 3-10 years
• VIC, Springvale: Children aged 3-10 years
• SA, Adelaide: Children aged 3-7 years
• WA, Perth: Children aged 3-8 years

Many of our store locations also offer a children's corner in the restaurant, and play areas throughout the store. We regularly organise activities, contests and games, especially during school holidays. Please visit your local IKEA store page for further information. All of our stores have parents' rest rooms, changing facilities and private feeding rooms.

IKEA Småland facilities will reopen WA on 12th October. Småland facilities in NSW, SA, QLD, Canberra and Victoria will remain closed during this time.

Our primary focus remains the health and safety of our co-workers, customers and service providers. To ensure a safe environment for our customers, the following procedures have been introduced:

• Children displaying signs of sickness will not be admitted
• The number of children allowed in Småland at any one time will be restricted
• Parents will be required to enrol their children prior to entry and children will be subject to temperature checks
• All parents will be asked a series of COVID-19 safety questions
• Children will be asked to clean their hands prior to entry
• Berry Lake will no longer be operational during this time

All Småland facilities will be subject to reduced hours to allow more time for cleaning. As we continue to monitor the situation closely, we are taking all actions and precautions throughout our entire business based on frequently updated recommendations from the Australian Government. We also will continue to closely monitor all relevant state-based Government guidelines to ensure we meet and operate within the recommendations for childcare or child minding facilities in each state.

Carpark height restrictions
QLD, Logan: Outdoor parking, 2.7m undercover
QLD, North Lakes: 2.4m
NSW, Tempe: Outdoor parking, 2.6m undercover
NSW, Rhodes: 2.05m. Level 4 loading area is 4.2m
NSW, Marsden Park: Outdoor parking
ACT, Canberra: Outdoor parking
VIC, Richmond: 2.1m
VIC, Springvale: 2.8m
SA, Adelaide: Outdoor parking
WA, Perth: 2.8m undercover, 2.3m co-worker car park

Wheelchairs
All our store locations have complimentary wheelchairs available to borrow when you visit us. Please see a staff member in the store entrance. IKEA stores are fully accessible.

IKEA Restaurant & Cafe
All our store locations have an IKEA Restaurant which offer a variety of meals, including children's options, vegetarian and gluten free options. For the latest meals and food offers, please visit our IKEA Food or your local IKEA store page.

In-store payment options
EFTPOS, Visa, MasterCard, American Express, Union Pay, JCB, and IKEA Gift Cards are accepted at our stores. We also offer interest free finance: Humm for purchases under $2,000, and SKYE for larger purchases. Find out more about our finance options here. We do not accept payment by cheque. Make contactless payment where possible, simply tap or swipe your card at the checkouts. Not all registers will accept cash.

WeChat Pay and AliPay
WeChat Pay and AliPay are currently available for a trial period in our Tempe & Rhodes (NSW) and Springvale & Richmond (Vic) stores. Please note, customers choosing to pay with WeChat Pay or AliPay have accepted the terms and conditions of that payment platform, and the provider’s Privacy Policy applies to handling of data.

Animals & pets
We love pets! Unfortunately we are unable to allow them in our stores, unless they are genuine assistance dogs.

Lost property
If you lost or found an item during your store visit, please stop by the Customer Service area near the store exit and one of our staff will gladly assist you. Alternatively you can contact us by email or phone. If not claimed, we will hold on to any found items for up to 30 days.

Free WiFi
Free WiFi is available at all our stores.

Stock availability
You can check stock availability for your local IKEA store on the product information page on our website. We strive to maintain availability of all items listed in our catalogue, if an article is out of stock check back again as our stock is replenished daily dependent on availability. The product page will also indicate if the product is available to be purchased online, or through a Collection Point.

Ratings & Reviews
Ratings and Reviews allow customers to share their experiences with our products with other customers. Simply log in to your IKEA.com.au account and leave a review on a product you recently purchased. Ratings and comments will be published a few days following the review being submitted.

Assembly instructions
The latest version of our assembly instructions for each product is available to download from the product information page on our website. Search for your product in using the search bar at the top of any page. The assembly instructions are located on the "Assembly & documents" tab below the product image.

Planner tools
Complimentary planning tools are available on the Planners page, which includes tools to plan your kitchen, workspace, wardrobe, and other storage solutions. For IKEA Kitchens, we also offer a variety of services both in-store, or in your home. For the kitchen planning service that works for you, visit our Kitchen planning page.

Missing or damaged parts
If you notice that any panels are damaged or missing when you open your flat pack, just bring the damaged panel back to the Customer Service Area at your local IKEA store with your original tax invoice, and we can exchange the panel for you. It is always a good idea to check stock availability of the product, before returning to the store. If you are missing screws or other small components, just highlight in your assembly instructions the part number and quantity missing. Bring this back to the Customer Service Area at your local IKEA store, along with your original tax invoice, and we can quickly provide you with the missing components.

Guarantees
Some of our products come with extended guarantees. Guarantees are valid from the date of purchase at IKEA. The original tax invoice is required as proof of purchase. For more information including specific product guarantees, please visit our Guarantees page.

Product recalls
Get details about the latest product recalls here.

Current scam alert

IKEA would like to warn WhatsApp users of the latest round of a very old scam 'free voucher'.You may receive a message that resembles the following:

"Hey Hey !! IKEA is giving away a free voucher of $500! To celebrate its 75th birthday, you can get your free voucher too! Don'st miss it. Click here to get your free $500 Voucher from IKEA:(https://www.ikea.com/Voucher) enjoy, and thanks me later!"

The text may be slightly different as well as the link. What the link will do is take you to a scammers web site where they will ask you till fill in more details about yourself and give you a voucher in return. Don't do it, it's a scam.The scammers use different brand names and logos to try and trick you into providing them with more details which they can then sell or use to commit identity theft. If you have fallen victim to this scam please report it to Scamwatch which is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams. If you feel you have been the victim of a cybercrime then please report it to ACORN (The Australian Cybercrime Online Reporting Network) which is a national policing initiative of the Commonwealth, State and Territory governments. It is a national online system that allows the public to securely report instances of cybercrime. It will also provide advice to help people recognise and avoid common types of cybercrime.

IKEA Family Club Information
a. How can I become an IKEA Family member? It’s free and easy to sign up and you can start using the benefits immediately. You will receive a confirmation email within a few minutes with your IKEA Family number and barcode which you can use to scan at the check-out instore or enter at the checkout online. Remember to always scan your card, barcode or present your member number to take advantage of all your member benefits.

b. I didn’t receive a physical card when I joined. How can I scan my membership card? You can find your IKEA Family membership number and code on all IKEA Family emails you receive. You can also retrieve your IKEA Family membership number at our IKEA Family kiosks instore. To update your mobile phone number, log into My Account. Another quick way to access your IKEA Family number is through the IKEA store app. Enter and save your IKEA Family number in the app and scan your phone every time you shop instore. The IKEA store app can be downloaded from the Google Play or App Store.

c. Can I use my IKEA Family card in another country? IKEA Family cards can only be used in the country they are issued in. If you would like to take advantage of an IKEA Family offer in a different country you would need to register in that country.

Cards & Account
a. Will I get a physical card when I sign up? No, IKEA Australia is card-free! We strive to be environmentally conscious and no longer issue cards. Previously issued IKEA Family cards can still be used, but can no longer be replaced.

b. How do I login online? Click the ‘My Account’ at the top right of any page of the IKEA Australia website. Enter your registered email address and then your chosen password. Click the ‘Log in’ button.

c. How do I update my account details? You can update any of your details such as name, address, contact details, communication preferences and home interests online via your IKEA Family account. Login at My Account here , then edit your changes and finally select ‘save changes’.

d. What if I forgot my password or want to change my password? If you've forgotten your password, click the 'Forgot password?' link below the login button on the login page and we'll email you to reset it. If you cannot changed your password yourself, please contact our IKEA Customer Service Centre. IKEA Customer Service Centre phone numbers:

Victoria/Tasmania - 03 8523 2154
Australian Capital Territory/ New South Wales - 02 8020 6641
Queensland/Northern Territory - 02 8020 6641
Adelaide - 08 8154 4532
Perth - 08 9201 4532

e. What should I do if I want to receive marketing or promotional emails from IKEA Family? Members are required to opt into email communications in order to receive any marketing or promotional emails from IKEA Family. If you would like to receive our email communications, complete the following steps:

Login at My Account here
Scroll down to the ‘Communication preferences’ section
Click ‘Update communication preferences'
Tick the 'I wish to be communicated with via email' box
Select 'Save changes'

f. I’ve tried to use my mobile number instead of my membership number at the checkout but I keep receiving an invalid mobile number message.This means that the mobile number you’re using isn’t the same mobile number you’ve provided us when you joined, or that the mobile number is used in multiple IKEA accounts (such as IKEA business or a regular online profile). Update your mobile number in your profile by logging to at My Account here. Edit your changes and select ‘Save changes’.

g. Can I use my IKEA Family details when I shop online at IKEA Australia website?Absolutely! Always enter your IKEA Family membership number at the Checkout page or log into your IKEA Family account before you complete your purchase. In order to take advantage of the quarterly Spend & Save offer, make sure you have entered your IKEA Family membership number at every online purchase.

h. How do I know if my IKEA Family membership details have been scanned successfully? For any purchases made online with your valid 19-digit IKEA Family card number entered into the online checkout, your IKEA Family card number will be shown on your Order Confirmation email. For any purchases made in-store, you will see your valid 19-digit IKEA Family card number printed on your physical receipt.

i. How do I unsubscribe from IKEA Family emails? You can click the word ‘unsubscribe’ at the bottom of every email you receive from IKEA Family. Alternatively you can log into your account and update your communication preferences.

j. What should I do if my IKEA Family card is damaged or lost? Sorry to hear that your IKEA Family card is damaged or lost, however we won’t be able to re-issue a new IKEA Family card. We recommend you to go ‘Card Free’ with us by downloading the IKEA Store app to your smart phone. The app can store a digital version of your IKEA Family card. Download now for free via Google Play (Android) or the Apple App Store (iOS). To find out how to store your IKEA Family card in your mobile, please visit here. Alternatively, you can login to My Account and get your IKEA Family card number and its barcode online. You can also get your IKEA Family card number and barcode on any IKEA Family emails if you are opted into receiving email communication from us.

k. Can I use two different IKEA Family cards in one transaction? No, you can only scan one IKEA Family card during each transaction.

l. I forgot to scan my card when I purchased. Can I add my member number to the purchase afterwards?IKEA Family members must present their Family card in-store or online at the checkout at the time of purchase. IKEA is unable to allocate an IKEA Family number to the purchase afterwards.

Join & get a $10 voucher
a. How do I access this benefit? Sign up to IKEA Family and you will receive a $10 voucher via email immediately after joining.

b. Can existing loyal members receive this benefit? No, this benefit is for new IKEA Family members only. Existing members can also be rewarded through the Quarterly Rewards benefit.

c. How do I redeem the voucher? For in-store: Present the $10 reward email (either with a physical print-out or from an electronic device) and scan the barcode contained in that email together with your IKEA Family number at the check-out counter. For online: Enter the coupon code from the $10 reward email in the coupon field before you ‘Begin Checkout’. Enter your IKEA Family number at check-out before finalising payment.

d. When will the voucher expire? The $10 voucher will expire in 30 days since the day you joined IKEA Family.

e. Is there a minimum spend to use the voucher? Yes, you must spend a minimum of $10 in order to use the voucher.

Quarterly Rewards
a. How do I benefit from this offer? Simple –you just need to present your IKEA Family details when purchasing at the check-out in-store or online within each defined quarter. If you accidentally forget to scan your membership card, those purchases will not be counted and will not contribute to the $100 spend. We do not backdate any purchases without you scanning your IKEA Family card.

b. What quarter periods does Quarterly Rewards cover?

Quarter 1 – 1 January to 31 March
Quarter 2 – 1 April to 30 June
Quarter 3 – 1 July to 30 September
Quarter 4 – 1 October to 31 December

c. Is this Quarterly Rewards offer available both instore and online? Of course! To make shopping at IKEA more convenient for you, any purchase you make in-store or online will be counted, including purchases made at the IKEA Restaurant, café, bistro or Swedish Food Market. For online purchases, please ensure you enter the correct IKEA Family card number (19-digit) at checkout. The purchase of IKEA gift cards and services such as an assembly service, home delivery, installation, or click and collect are excluded and won’t count towards the $100 spend.

d. How does this Quarterly Rewards offer actually work? At the first day of each quarter (i.e. 1 Jan/Apr/Jul/Oct) your purchase amount will reset to ‘$0’ and we will track every purchase you made within the 3 months. The total amount of purchases will be accumulated to the end of the quarter. If you are eligible and meet the $100 spend threshold in the defined quarter, you will receive a $10 reward via email at the beginning of each quarter to use within that quarter.

e. Are credits and refunds during the quarter applied to the total balance calculated? Any credits or refunds during the quarter will be applied to the total balance calculated. For instance, if you made a purchase of $70 in April and made a refund in May of $10 and then purchased another $20 in June. Your balance as of 30 June is $80. Hence, you do not meet the $100 threshold and are not eligible for a $10 reward in July.

f. If I ordered some products online during the first quarter but the products I ordered won’t be able to deliver in the first quarter, were the amount of purchase still attributed to the $100 spend in the first quarter? For all IKEA online transactions (or store orders fulfilled from our fulfillment centres), the orders need to be completed and delivered by 11:59:59 PM AEST on the last day of each quarter to qualify for the $10 Reward. If your ordered products will be delivered in the second quarter, then you will receive a $10 Reward in the third quarter.

Quarterly Rewards - Redemption
a. When will I receive the $10 reward? You will receive an email at the beginning of the following quarter. This can take up to 10 business days once the quarter commences.

b. How can I redeem the $10 reward?For in-store: Present the $10 reward email (either with a physical print-out or from an electronic device) and scan the barcode contained in that email together with your IKEA Family card or number at the check-out counter.
For online: Enter the coupon code from the $10 reward email in the coupon field before you ‘Begin Checkout’. Enter your IKEA Family number at check-out before finalising payment.
This reward voucher can only be redeemed once. The minimum spend to redeem the voucher is $10.

c. Can I get more than one $10 reward within a quarter if I had spent more than $200 from the previous quarter?No. There will only be ONE $10 voucher sent to each member when you’ve spent $100 or more within a quarter. Even if you had spent $300 in a given quarter, members are only entitled to receive the $10 reward once per quarter. If you have met the requirements, you will receive an email at the beginning of each quarter about your $10 reward.

d. I’ve spent over $100 in a quarter but haven’t received my reward voucher yet. The $10 reward will be delivered via email to those members that have met the spend threshold and have subscribed to email communication from IKEA. The reward voucher will be sent to the email address registered to that member at the time of reward voucher send. To receive your reward voucher, make sure you have opted in to promotional marketing emails from IKEA in order to receive our communications. If you’re not opted in, please log into My Account and update your communication preference by ticking the ‘opt into email channel’ box. The email will be sent to members who have a valid email address.

e. I previously unsubscribed to emails from IKEA. Can I still receive my reward voucher? Yes, as long as you are still an IKEA Family member and spend $100 within the quarter we will send your $10 rewards voucher as a service email.

f. Can the $10 reward be used multiple times within that quarter in-store and online? No. A $10 Voucher can only be redeemed once either in-store or online during the following quarter. Once you’ve redeemed it, you won’t be able to redeem this voucher again in the same quarter.

g. What is excluded in the $10 reward and can the $10 reward be used with any other vouchers? The $10 reward cannot be redeemed for IKEA gift cards and services such as Picking, Delivery, Assembly, Installation and Mattress & Sofa take-back/recycling. It also excludes both the purchase of IKEA gift cards and cannot be used when an IKEA gift card is used as a payment method. The $10 reward cannot be used in conjunction with any other promotional code and/or discount. Only one voucher can be used in one purchase, even you have earned multiple vouchers from different campaigns.

h. Can I choose how much of the $10 reward I want to redeem? No. A $10 reward must be 100% redeemed in a single transaction within an eligible quarter. Vouchers are not redeemable for cash or credit and cannot be used to purchase gift cards.

i. Is there a minimum amount I have to spend to redeem the $10 reward? Yes. A $10 minimum spend is required for you to redeem the $10 reward.

j. Where can I redeem the $10 reward? You can redeem the $10 reward at any IKEA store in Australia including the IKEA restaurants, bistro, café and Swedish Market Food Hall, as well as IKEA online.

k. What if I forgot to redeem my $10 reward in the quarter? Can I use it in the next quarter? No. If you haven’t redeemed the $10 reward within that quarter, the $10 reward voucher will expire by the end of that quarter. Reward vouchers won’t carry-over so make sure you use your $10 reward in the correct spend quarter.

Exclusive birthday treat
a. How do I redeem my birthday treat? We love to celebrate your birthday with you! During your birthday month, you will get an email from us about a birthday treat if you are opted into the email channel. All you need to do is to present that email to our staff and scan your IKEA Family card at the counter to redeem your birthday treat. Conditions apply.

b. I previously received a birthday treat from IKEA Family but noticed I don’t get it anymore? Have you changed your email address? Is your inbox full? Make sure you’ve given us the most up-to-date email address to enable us to send you your yummy birthday treat. To update your details, login your profile and ‘save changes’.

Home and Assembly Assurance
a. What do I get from the ‘Home and Assembly Assurance’? As a member, you get product assurance against any accidental damage on the way home or whilst assembling. The insurance is valid on any purchase and not just items with an IKEA Family price. IKEA Family membership details must be presented at time of purchase. To claim home and assembly assurance please visit the store within 14 days of the date of purchase with the item, your IKEA Family membership details and your receipt. Assurance can only be claimed in store, not by contacting Customer Service by phone, email or online. Full terms and conditions can be found here.

b. Can I exchange items which have been damaged during assembly over the phone or do I need to visit the store? You must return the damaged product to an IKEA store to have the product or piece replaced.

c. I’ve purchased a delivery service but assembles the item myself. Am I covered by the home and assembly assurance? In this case, you would be covered for the assembly only. This benefit is only available when in your home and you have assembled the product yourself.

Exclusive workshops & events
a. Where do I find out about upcoming workshops at an IKEA store? Visit the IKEA Australia website and click ”Discover IKEA Family” in the foooter menu bar. Navigate down the page and locate the ‘View local store events" button workshops’. Alternatively visit our workshop page here and select your local store, then all the upcoming events for your chosen local store will be shown on the page.

b. How can I register to attend a workshop?All workshops are exclusive to IKEA Family members only, so if you would like to join our workshops, you have to be an IKEA Family member. You can sign up here today for our events, or if you are our existing IKEA Family member, please login first and then secure your seats for any workshops.

c. How do I know if I have registered to a workshop successfully? When you are on the workshop page, you can find more information about the event including the number of remaining spots for the workshop, workshop fees (if there are any) and workshop details. After your registration to a workshop, you will get an automated confirmation email about your registration. You can also select to receive a reminder email at the registration page. If you would like to change or cancel your registration, please log into your account and visit the workshop page.

Småland
a. How can I secure a spot for my child at Småland before going to the IKEA store?

As an IKEA Family member, you are able to pre-book a spot online for your child to play in Småland, up to one day prior to coming to store, subject to availability. To book a spot, visit the Workshops and events page online. You also have the option to extend your booking with an additional 30 minutes per visit if you would like your child to have more fun, subject to availability on the day. You are required to present your IKEA Family card to validate your booking and the usual Småland entry processes apply.

b. Can I pre-book Småland during weekends, public holidays or school holidays?

Unfortunately this service is unable during weekends, public holidays and school holidays.

c. I haven’t pre-booked a spot at Småland but still want the additional 30 minutes. Is that possible?

Yes, as a member you can receive 30 minutes additional time during weekdays and excluding public holidays or school holidays, subject to availability. Simply show your IKEA Family membership when signing in your child.

d. What if I pre-book it and get to the store late, will my spot be held?

Your spot will be held for 10 minutes from the start of the booking, after which the booking will be released.

Charity donation
a. What can I do to contribute to the charity donation at IKEA?

Thank you for your generosity. Every time you scan your IKEA Family card at checkouts instore and online, IKEA donates 10c per scan to assist with Australian natural disaster relief and support for our communities in need.

b. How much does IKEA donate to a non-profit charity each year?

We donate a maximum of $200,000 per annum (national total).

c. What is the charity IKEA is donating to?

We donate to local charities that assist with Australian natural disaster relief and support for our communities in need.

Joining IKEA for Business
IKEA for BUSINESS is free to join! Visit the IKEA for BUSINESS page to view services, benefits, and how to join.

IKEA for Business number
Your IKEA for BUSINESS membership number is emailed to you once your details have been verified. This is also located at the bottom of any email sent to you from IKEA for BUSINESS. If you are shopping online, you will be asked for your membership number prior to payment.

Shopping with IKEA for Business
IKEA for BUSINESS members are able to shop with IKEA in-store, or online. For larger orders, an IKEA for BUSINESS specialist can support you, and collect payment over the phone using Visa, MasterCard, or American Express. Visit the IKEA for BUSINESS page for further details.

Where can I find my IKEA for Business membership number?
After you join IKEA for Business, you will receive an email which includes your IKEA for Business membership number.

Which credit cards does IKEA accept?
We accept Visa, MasterCard, or American Express by phone. Paying via credit card is the quickest way to have your order processed for delivery to your business.

Can I pay for my order via bank transfer?
Yes, you have the option to pay via bank transfer. You can request a pro forma invoice from your local IKEAfor Business specialist, which will include our bank account details. Please note your order will only be dispatched once funds have been received by IKEA, which may add 1-2 days processing time of your order.

What is the cost of delivery to my business?
Delivery charges starts at $19 and are based on your delivery location and size of order. Ask your local IKEA for Business specialist for a specific quote based on your order list and location. Find out more about our delivery service here.

Purchasing gift cards online
Customers located within Australia are able to purchase digital gift cards through our website. A digital gift card will be sent by email to the recipient. Physical gift cards can be purchased from any one of our stores.

Customised notes on gift cards
Yes! You can add a personal message to each digital gift card (up to 100 characters). The message should not contain any offensive or sensitive information.

Online gift card payment
You can pay for your order using a Mastercard, Visa or American Express, issued by an Australian institution. For further information, see the Online Payments section below.

Online gift card delivery
The card is emailed as soon as payment is made (or at the requested future date). For cards sent immediately, these may take up to 48 hours to be activated. If the email is not received, check your junk/spam folder, or contact us and we can resend the email.

Balance check
To check the remaining balance of your gift card, simply check the bottom of your latest tax invoice which will state any remaining balance. The cashiers in our stores can also confirm your card balance for you. Gift card balance check is currently not available online.

Gift card redemption and usage
To check the remaining balance of your gift card, simply check the bottom of your latest tax invoice which will state any remaining balance. The cashiers in our stores can also confirm your card balance for you. Gift card balance check is currently not available online.

Terms & conditions
Full terms and conditions of IKEA Cards can be found here.

Home delivery
Next day home delivery is available for in-store purchases to metro areas near all our stores. Delivery is charged at a flat rate, starting at $49, based on the delivery postcode, no matter how large your order. Regional delivery is also available. If you are having your furniture delivered to your home or business, you or a nominated individual will need to be able to accept and sign for the order. A new delivery fee will apply if they are unable to deliver your order. Please refer to the Home Delivery terms and conditions available on the below Delivery service calculator page. For home delivery pricing, visit our Delivery service calculator page. Want to track your parcel delivery? Visit My Toll with your order number as your reference. For information on parcel delivery, visit our Terms & Conditions page.

Rent a van
GoGet vehicles are available at all our stores except IKEA Perth. GoGet is a membership based car sharing service, with a low hourly rate. Visit the Rent a van page for details.

Assembly & installation
Assembly of goods can be paid for in-store when you are purchasing your items. The assembly cost is scaled, depending on the value of goods to be assembled. Installation of kitchens, bathroom fixtures and lighting can be organised with IKEA accredited installers through HiPages. Visit the Assembly & installation page for details. Assembly services are currently not available with online purchases.

Missing goods/damages during service
Prior to signing the Proof of Delivery, or Completion of Works, it is important to check and count that you have received all your items, and they are in good condition. IKEA and the service provider will not be held responsible for missing or damaged items that are not noted at the time of delivery. For parcel delivery, if any product is damaged in transit, contact our customer service centre.
Please refer to the Conditions of Carriage.

Who can shop online?
Online shopping is available to customers in located in Australia. You can browse our wide range of home furnishings, add products to your Shopping List, choose your delivery or collection method and "BEGIN CHECKOUT" to buy online. You will be alerted if items in your list are not in stock or unavailable for online purchase. IKEA for BUSINESS members are able to shop online and via the remote ordering service.

Online stock availability
You can check online stock availability on the product information page on our website. Most products viewable on our website are available to purchase online, excluding products that may have assorted colours, food, live plants and custom made products (e.g. custom made kitchen benchtops) Please refer to the terms and conditions of any sale or offer to confirm online purchases are eligible. We strive to maintain availability of all items listed in our catalogue, however due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. IKEA products are manufactured all over the world and there are many circumstances that can sometimes impact supply.

Additional services
Currently we do not offer the ability to purchase additional services, such as assembly, installation, or recycling services online.

Click & Collect

Click & Collect allows you to purchase items online and collect them in-store. This service is charged at a fixed rate, no matter how large your order. For locations and pricing, please visit our Click & Collect page. Click & Collect is available from all stores located in Australia.

You can select your preferred time to collect your goods during the order process. When your order is ready to collect, you will receive an SMS/email. You can view the progress of your order on our Track your order page. Orders will be held onsite for three days from the date the SMS/email has been sent.

Collection points
Collection Points are currently available in Northern Territory, Queensland, Northern New South Wales, Western Australia and Tasmania. For locations, opening hours, and pricing, please visit our Click & Collect page. You can select your preferred time to collect your goods during the order process. When your order is ready to collect, you will receive an SMS/email. You can view the progress of your order on our Track your order page. Orders will be held onsite for three days from the date the SMS/email has been sent.

Online delivery
Online delivery provides customers a convenient way to shop online and have their goods delivered to their home or workplace. To check your postcode for service availability, and pricing, please visit our delivery page. You can select your preferred time to receive your goods during the order process. When your order is ready to confirmed and processed, you will receive an SMS/email. You can view the progress of your order on our Track your order page.

Picking up goods in-store or at a collection point
You can select your preferred time to collect your goods during the order process. When your order is ready to collect, you will receive an SMS/email. Orders will be held onsite for threee days from the date the SMS/email has been sent. Proof of purchase (printed or digital) and photo identification matching the name on the order is required for collection. If you are sending a nominated person to collect on your behalf, please contact us to let us know.

Tracking and managing your order
If you need to rechedule your delivery... that’s alright! You have the option to choose a new convenient delivery date. We also know plans can change and you may need to cancel your order. If your order hasn’t been shipped, it can still be cancelled.

Our tracking and management services can help.

Once you have successfully modified your order, you’ll receive an email confirming the changes. ​For any orders that are not available to be managed online, please contact our Customer Support Centre for further assistance.

Accepting delivery

If you are having your furniture delivered to your home or business, you or a nominated individual will need to be able to accept and sign for the order. A new delivery fee will apply if they are unable to deliver your order. Please refer to the Home Delivery terms and conditions available on the Delivery service calculator page.

Missing goods/damages in transit
If any products are damaged in transit, we will contact you as soon as possible. Replacement goods will be redelivered to the original delivery location you entered with your online purchase, at no extra cost. Prior to signing for collection of goods, it is important to check and count that you have received all your items, and they are in good condition. IKEA and the service provider will not be held responsible for missing or damaged items that are not noted at the time of delivery. If there is any damage to your goods, please contact us as soon as possible.

Cancellation or change of mind
Please contact the Customer Service Centre. Contact details here.

Terms and conditions
Full terms and conditions of shopping online with us can be found here.

Information security
Full terms and conditions of shopping online with us can be found here.

Online payment
We accept payment by IKEA Gift cards, Visa, MasterCard, American Express and PayPal. You can use our interest free finance to shop online (please allow 7-10 days for delivery of your card).

Online payment security
All credit card information is transmitted and processed in an extremely secure 256-bit AES encrypted environment, and subject to anti-fraud checks. IKEA does not store cardholder data during the checkout process and we are fully PCI-DSS compliant for online purchases.

3D-Secure protection

3D Secure is a protocol (set of rules) that provides extra protection for customers making online payments. IKEA actively uses ‘Verified by Visa’, ‘Mastercard SecureCode’, and ‘American Express SafeKey’.

After submitting your credit card details, a prompt may appear, initiated by your card issuer, that you will need to enter an additional code on. Here is a summary of what some of the major issuers will ask of their customers:

AMEX – You may be sent a one-time security code to the registered mobile number and/or email address on your account. For support call AMEX on the 1800 number on the back of your card.

ANZ – You will be sent a one-time code to the registered mobile number on your account. For support call ANZ on 132 273.

NAB – You will be required to enter your Online Shopping ID (OSID) located on the back of your card. For support call NAB on 132 265.

CBA - You will be sent a one-time code to the registered mobile number on your account. For support login to Netbank or call CBA on 132 221.

WESTPAC - You will be sent a one-time code to the registered mobile number on your account. For support login to Online Banking or call Westpac on 1300 655 505.

BENDIGO BANK – You will be required to enter your Customer Number. This can be found on your card statement, desktop e-banking or within mobile e-banking. For support call Bendigo Bank on 1300 236 344.

BANKWEST - You will be sent a one-time code to the registered mobile number on your account. For support call Bankwest on 1300 368 748.

ST GEORGE – You will be sent a one-time code, or receive a call, to the registered mobile number on your account. For support call St George on 13 33 30.

If your banking institution is not listed above, or if you have any questions regarding 3D Secure, please contact your bank directly for more information.

Change of mind

• It's OK to change your mind! For a full refund, you can return your products within 365 days, even if you have assembled them, as long as they are in an unused and re-saleable condition. Please return the products to our store, with proof of purchase and, if possible, the packaging. If the purchase was made with a card payment, that original card must be present at time of return.
• Refunds will be to the same method of payment as your original payment. Valid for purchases made after 1 April 2019. Your local IKEA store reserves the right to refuse a refund and offer an exchange or IKEA refund card only, if over 365 days or without the original tax invoice. Also, you may be required to present valid photo ID. View our returns and mattress exchange policy here.

Mattresses exchange

• Try it at home for 365 days! It takes time for you and your new mattress to get used to each other. That's why we give you 365 days to be sure you're compatible. If the chemistry isn't right, simply come back to the IKEA store with your original tax invoice and purchased mattress, then select your new mattress.
• If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen.
• If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase. View our returns and mattress exchange policy here.

Return to any IKEA store

• Products can be returned to any store in Australia.
• All IKEA customers can benefit from our 365-day return policy. IKEA is providing a 3-month extension for customers in Victoria whose 365-day limit has expired or is close to expiring.
• Stores in Victoria will be extending trading hours for customer returns. Please visit the web page for your local store’s trading hours.
• Stores in Victoria will not be offering the IKEA Buy Back service at this time.

Appliance guarantee claim process

• Please contact the Customer Service Center and describe the problem that you are facing with the appliance in detail along with your product article number (8 digit number) & date of purchase. The Customer Service Center will provide you with next steps for your claim.

We can arrange for your item(s) to be picked up from your home and processed. The service will incur a fee to the customer. Please contact us if you would like to process your return at an earlier date.​