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Returns and Claims

This page summarises how to return a product to us, our IKEA return policy and making a claim at IKEA.

It’ll also tell you where to find more details on these topics. 


Returns  |  Claims  |  Spare parts


Our belief is that everyone should be able to try our products at home – and to change their mind about them. That's why our IKEA 365-day return policy allows you to return any IKEA product to us – opened or unopened – within 365 days of purchase.​


If you’ve changed your mind about a product, see our full Returns page about returning to an IKEA store, cancelling an IKEA order, returning to IKEA by post and having an IKEA return collected.


Our IKEA claims process is for making a claim within a product's guarantee period. Many of our products come with a guarantee. These range from 3 to 25 years and come with some terms and conditions.  ​

Need support with one of our services? Visit our IKEA claims page to find out how we can help. 

Order spare parts online

Missing a screw? You can order spare parts online for free.

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Damaged product

Received a damaged product? Raise a claim through your order history.

Manage your order

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