Tracking and managing your order
Do you want to know where the items you've ordered are right now? Or maybe you want to change something with regard to your order? Don’t worry, our tracking and managing service can help you.
Sometimes we might send parts of your order from one warehouse and other parts from a different warehouse so you don’t have to wait. Different journeys, but with the same destination in mind. You can track the status of your items even if this is the case.
How to understand your order status
We have received your order and will process it as soon as possible.
Your order is ready and waiting to be sent to you.
Your order has been sent from our dispatch area and is on its way to you.
Ready for collection
Your order is now ready to pick up from the store or pick-up point you have selected.
Your order has been successfully delivered.
For some reason, your order was either cancelled by you or was not successfully delivered.
Your order was withdrawn from our system.
Need more help?
Question or query, help is at hand. Simply contact our customer services to answer your questions.