What if I haven't received my IKEA Home Services gift card?
We will send you your gift card by email within 15 days after the service is completed. If you don't see it in your inbox, please check your spam or junk mail folder.
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We have a promotion in the IKEA Home app, where you can receive a gift card equivalent to 10% of the value of the hired service (up to a maximum of 500 €), if the service has been booked and confirmed without cancellations, and the first service has been completed by 31 August 2026. *If you sign up for the service between November 10 and November 30, 2025, you will receive a gift card worth 25% of the value of the first service (instead of 10%).
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Read moreIf you receive a product that you didn't order, check first to see if it's an additional item or if any items are missing from your original order. If items are missing, please contact IKEA Customer Service in-store or remotely, and we'll help you return the wrong items and get the missing ones. If you have received additional items, please check your purchase invoice to see if you have been charged, then contact IKEA Customer Service for instructions on how to proceed.
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