IKEA claims
Find out how to make a claim at IKEA here. For example, if you want to return or exchange an IKEA product under guarantee, or if you have a problem with one of our services.
The IKEA complaints procedure
The claims process at IKEA is fast, simple and accessible. We want to hear from you if you’ve had problems with our products or services.
Whether you ordered your IKEA product or service online or purchased it at one of our locations, you can visit one of our stores or contact us to file a complaint. Please have your proof of purchase ready so that the process runs smoothly. If something is missing from your delivery, please have your order confirmation and/or delivery note ready.
Submit a complaint | Check the status of an existing complaint or case | Electrical appliance defect | Solar system complaints | NeedHelp service complaints
How to make a claim at IKEA
If your order contains damaged products, you can submit a complaint easily online. If there are problems with our service (e.g. delivery or installation), you can contact us.
Status of an existing complaint / case
Have you already contacted us and reported a problem? If you have been promised a refund or a replacement delivery, you can find the current status of your case in your customer profile under “Cases”.
Appliance defects
If one of your IKEA electrical appliances develops a defect, please contact the manufacturer directly. A service technician will look at the problem and give you expert help.
Solar panels
For claims relating to home solar panels, please visit the product page for solar panels.
NeedHelp
For help with assembly and kitchen installations, IKEA has teamed up with NeedHelp, a network of independent craftsmen, as an additional assembly service partner. If you have any questions about the NeedHelp platform, please contact NeedHelp directly.
General feedback
Would you like to tell us about problems at the checkout, with a co-worker or about any other situation you have experienced with IKEA? Please let us know, so that we can resolve the problem right away.
Frequently asked questions
Many of your questions about claims are answered on our Guarantees page. Haven't found what you're looking for? Enter a keyword or topic in the search bar to find an answer to questions about IKEA Services.