Returns and claims
Customer satisfaction is very important to us. That’s why we’re here for you if you want to exchange or return a product or make a claim.
On this page, you can find out how to return a product to us, which return policy applies at IKEA and how to make a claim.
Returns | Claims | Spare parts | Guarantees | Appliance defects | Kitchen front after-sales
Returns
We believe that everyone should have the opportunity to try our products at home – and to change their minds about them. That’s why our IKEA 365-day return policy allows you to return any IKEA product – opened or otherwise – within 365 days of purchase.
If you have changed your mind about a product, you can find all the information about returning it to an IKEA Store, cancelling an order, returning by post or by truck on our returns page.
Claims
Our claims process allows you to make a claim while a product is under guarantee. Or do you have a problem with one of our services? Visit our IKEA claims page to find out how to proceed when it comes to making a claim.
IKEA spare parts or screws
Need spare parts or screws? The IKEA spare parts service comes to your aid. Order what you need, such as screws and spare parts for IKEA furniture (and accessories) and we will deliver them to your home.
Guarantees
You generally have a two-year guarantee on the entire range. For many products, however, we offer you guarantees that go beyond what’s legally required. See here for the full details:
Appliance defects
If one of your IKEA electrical appliances develops a defect, please contact the manufacturer directly. A service technician will look at the problem and give you expert help. You’ll find all the details on this page:
Kitchen front after-sales
What if you need fronts for your existing METOD kitchen, but we no longer have them in the range?
