How do I proceed if I'd rather have my order delivered instead of collecting it from the IKEA store?
Once an order has been paid for, it cannot be changed. To do this, you need to cancel the existing order - and create a new order with home delivery.
Click here to go to our services.
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Was the document not helpful? Try one of the related documents below.
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Where are the in-store picking points for my Click & Collect order?
You'll find the precise location on the website of your wished store.
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Which products can I buy online and pick up at the IKEA store?
Almost every product available in the IKEA store can be ordered via Click & Collect.
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My Click & Collect order does not fit in my car. Can I temporarily store the products locally or transfer them to a delivery?
You can request a delivery at the Customer Service Desk or book a van with our partner company Europcar On Demand. Download their app and check for available vans.
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What is the difference between Click & Collect and Collect Box?
The Click & Collect service is carried out during opening hours at pick-up points (Store or Pick Up Point). Pick-up boxes can be found in all IKEA stores and are accessible 24/7, except Vernier.
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Do I need a proof of purchase to pick up my Click & Collect order?
To pick up your Click & Collect order, please present a valid ID and the receipt/order number you received via e-mail.
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My article is available for delivery, why can't I order it via Click & Collect?
The Click & Collect order only works if your local IKEA store has enough stock.
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