What are the general delivery restrictions and requirements?
Delivery availability and duration depend on your location, order size, and product type. Fragile, oversized, only in store, food or seasonal items cant be delivered. You need to have a purchase of minimum 20 CHF to request any delivery option (except Click & Collect in a store). We deliver in Switzerland and in Liechtenstein. Be aware that there can be car-free areas where delivery is not possible. .
Delivery accessibility: Please ensure that access, parking, as well as loading and unloading of a truck (3,5 T), is possible at time of delivery. Any delivery details include parking instructions, access restrictions, and building access noteswill need to be provided at the time of booking. If you want to have a delivery to another address than the one saved in your profile, simply click on 'Deliver to another address' while booking the delivery.
Eligible items: Fragile, oversized, only in store, food or seasonal items may have delivery restrictions. Plants and products from the Second Chance market are also excluded from all delivery options.
Various sofas, armchairs and kitchen worktops are delivered free of charge. Please note that adding other products to those deliveries will incur transport costs. Find a selection of sofas that are delivered free of charge here.
Delivery locations: We deliver in Switzerland and in Liechtenstein.
Some regions are closed to trucks or even car-free areas. For those places, the delivery costs include the delivery to the last point accessible by truck.
Deliveries from a valley station to a car-free village for example, are additional and at your own expense. You also have to inform the railway company about the delivery date and time so that they can be informed in advance.
In those cases, or if your postal code is not recognized online, please contact us to arrange your delivery.
Some regions are closed to trucks or even car-free areas. For those places, the delivery costs include the delivery to the last point accessible by truck.
Deliveries from a valley station to a car-free village for example, are additional and at your own expense. You also have to inform the railway company about the delivery date and time so that they can be informed in advance.
In those cases, or if your postal code is not recognized online, please contact us to arrange your delivery.
A product transfer between stores or between countries isn't possible either.
Order value: There is a minimum order value of 20 CHF for any delivery option (except Click & Collect in a store).
As an IKEA Family member or an IKEA Business Network member, you benefit from a cheaper parcel delivery as long as your purchase is CHF80.- or more.
The easiest way to see what delivery types are available to you is to try and book a delivery online. You will see all available options depending on goods and postal code including possible delivery dates and prices.
Sometimes, not everything goes as planned, for you as for us.
If you need to need to make any change on a pending order or if you have an issue within 7 days after having received you order, try to handle it on this page.
For logistic reasons, you cannot change the delivery date of a parcel order.
If an order is already being prepared, it cannot be changed anymore also. You will have to cancel it and book a new one. If you cannot make those actions by yourself online, please contact us.
Sometimes, not everything goes as planned, for you as for us.
If you need to need to make any change on a pending order or if you have an issue within 7 days after having received you order, try to handle it on this page.
For logistic reasons, you cannot change the delivery date of a parcel order.
If an order is already being prepared, it cannot be changed anymore also. You will have to cancel it and book a new one. If you cannot make those actions by yourself online, please contact us.
Did you find this useful?
Thank you for your feedback!
What particular parts of our documents do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the document not helpful? Try one of the related documents below.
IKEA offers different delivery options (per parcel, per truck to curbside or in a room of your choice) and different Click & Collect options (at IKEA pick-up point, IKEA locker or an external pick-up point). During the online ordering process or when ordering in an IKEA store, available delivery options will be offered including the estimated delivery time and the exact prices.
Read moreTo use this service, simply add the products to your cart (online or in a store), provide your delivery address and select Curbside delivery service and a delivery date. You have to choose a full day window (7am to 7pm), as our transport partner will organize the deliveries in a sustainable and cost-conscious way. They will send you a shorter time window per SMS or e-mail on the evening before the delivery. On the day of the delivery you can track your delivery live to make sure to be present at time of arrival.
Read moreTo use this service, simply add your small and light products to your cart online, provide your delivery address and select "Parcel delivery". When booking, you will receive an estimated delivery date. As soon as our transport partner has received the goods, you will be notified and receive a more precise delivery time from them. Delivery is made to your letterbox.
Read moreChoose Curbside delivery if you prefer a fast delivery at lower costs. Perfect for medium-sized items that will be delivered curbside right to your letterbox, so you can easily and flexible take them inside yourself.
Read moreThis delivery option is the best one if you wish bigger products delivered in one specific room directly or if you need additional services like assembly or removal & recycling.
Read moreDown and feathers are a natural material that provides high comfort, it has good heat insulating and absorbing properties to wick moisture away from the body. They are widely used for jackets, comforters, pillows, cushions and sleeping bags. used. At IKEA, we mainly use it for bedding and decorative pillows.
Read more