What are the general delivery restrictions and requirements?
Delivery availability and duration depend on your location, order size, and product type. Fragile, oversized, only in store, food or seasonal items cant be delivered. You need to have a purchase of minimum 20 CHF to request any delivery option (except Click & Collect in a store). We deliver in Switzerland and in Liechtenstein. Be aware that there can be car-free areas where delivery is not possible. .
Delivery accessibility: Please ensure that access, parking, as well as loading and unloading of a truck (3,5 T), is possible at time of delivery. Any delivery details include parking instructions, access restrictions, and building access noteswill need to be provided at the time of booking. If you want to have a delivery to another address than the one saved in your profile, simply click on 'Deliver to another address' while booking the delivery.
Eligible items: Fragile, oversized, only in store, food or seasonal items may have delivery restrictions. Plants and products from the Second Chance market are also excluded from all delivery options.
Various sofas, armchairs and kitchen worktops are delivered free of charge. Please note that adding other products to those deliveries will incur transport costs. Find a selection of sofas that are delivered free of charge here.
Delivery locations: We deliver in Switzerland and in Liechtenstein.
Some regions are closed to trucks or even car-free areas. For those places, the delivery costs include the delivery to the last point accessible by truck.
Deliveries from a valley station to a car-free village for example, are additional and at your own expense. You also have to inform the railway company about the delivery date and time so that they can be informed in advance.
In those cases, or if your postal code is not recognized online, please contact us to arrange your delivery.
Some regions are closed to trucks or even car-free areas. For those places, the delivery costs include the delivery to the last point accessible by truck.
Deliveries from a valley station to a car-free village for example, are additional and at your own expense. You also have to inform the railway company about the delivery date and time so that they can be informed in advance.
In those cases, or if your postal code is not recognized online, please contact us to arrange your delivery.
A product transfer between stores or between countries isn't possible either.
Order value: There is a minimum order value of 20 CHF for any delivery option (except Click & Collect in a store).
As an IKEA Family member or an IKEA Business Network member, you benefit from a cheaper parcel delivery as long as your purchase is CHF80.- or more.
The easiest way to see what delivery types are available to you is to try and book a delivery online. You will see all available options depending on goods and postal code including possible delivery dates and prices.
Sometimes, not everything goes as planned, for you as for us.
If you need to need to make any change on a pending order or if you have an issue within 7 days after having received you order, try to handle it on this page.
For logistic reasons, you cannot change the delivery date of a parcel order.
If an order is already being prepared, it cannot be changed anymore also. You will have to cancel it and book a new one. If you cannot make those actions by yourself online, please contact us.
Sometimes, not everything goes as planned, for you as for us.
If you need to need to make any change on a pending order or if you have an issue within 7 days after having received you order, try to handle it on this page.
For logistic reasons, you cannot change the delivery date of a parcel order.
If an order is already being prepared, it cannot be changed anymore also. You will have to cancel it and book a new one. If you cannot make those actions by yourself online, please contact us.
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