Shopping at IKEA
There are so many different ways you can shop at IKEA. Shop in the comfort of your own home – browse our online shop, use the IKEA app or order by phone. If you’d rather touch and try out furniture for yourself before you buy it, you can visit one of our IKEA stores or plan and order points. However you choose to shop, our furniture specialists will be happy to help you with a wide range of services and digital tools designed to make your shopping experience even easier.
Get ready to buy
You can use our handy tools and services to plan out your purchases and make your shopping experience even easier. You won’t forget a thing as you enjoy a relaxed day out at IKEA.
Plan your furniture
Use the IKEA planners to plan out sofas, wardrobes, kitchens and more online and save the results. Or you can book our planning service.
Planning toolsCreate a shopping list
Put together a shopping list and share it with your friends or family. If you set up a profile, you can save up to ten separate lists for as long as you need them.
Get startedCheck product availability
Run a quick online check to make sure the product you want is in stock at your local store before you leave the house.
Here’s howPlan your transport
Use our rent a van service to book a van from the comfort of your own home. Or you can always decide to use our delivery service.
Rent a vanShop with IKEA in person
IKEA stores
Here you can touch and try out our products, plan your purchases, get advice and inspiration, and much more:
- Use the Shop & Go function to scan products yourself with the IKEA app
- Use the information kiosks found in many places throughout the store to access product information or storage locations or to send yourself a goods handout receipt
- Pick up your Click & Collect order. Our pick-up boxes can even be booked outside opening hours.
- Browse the Second Chance Market, our treasure trove, for great bargains or
- Bring your used IKEA furniture back after the warranty period with our Buyback service and, depending on the condition, receive an IKEA gift card with the residual value.
- If you don't want to transport your purchases yourself, you can hire a rental van for transport or book delivery directly on site.
- Enjoy Swedish delicacies in our Swedish restaurant and bistro.
Plan your visit in an IKEA store
Mobility & Infrastructure
You can reach us at any time by car and use the numerous parking spaces in front of the furniture store and in the car park, but we offer even more:
- Getting here by public transport: all stores are easy to reach by public transport
- Charging stations for your electric car
- Special parking spaces for people with disabilities, families, cars with trailers, and loading zones for click & collect
- Assistance with loading your vehicle
- Free WIFI
- Expected visitor frequency – see it in the IKEA App
Accessibility
Accessibility, diversity and inclusion are part of our corporate culture. Our teams always give everyone a warm welcome. We also have:
- Wheelchairs available to borrow
- Wheelchair-accessible entrances
- Wide aisles in store and in the car park
- Toilets on each floor
- Seating – at the entrance, at the customer service point and in the restaurant
- Easily accessible, low-level pick-up boxes – you can select this option option during the order process
- Assistance dogs are welcome
Shopping with children at IKEA
A day at IKEA is never dull for kids either: we cater to everyone with our wide range of games, Swedish delicacies and much more.
- Småland play area
- Family-friendly showroom
- Breastfeeding rooms
- Children's menus and children's cutlery in the restaurant
- Large family parking spaces
- Exciting IKEA Family Events with activities for kids
Click & Collect
It couldn’t be easier! Order online and pick up your purchases. Our collect boxes are even available outside regular opening hours.
Read moreSecond chance market
Explore our second chance market in store or online and give fantastic products a new lease of life.
Read moreRemoval & Recycling
We can take your old furniture and electrical appliances off your hands. Use our secondhand service to sell back IKEA furniture – as long as it’s in good condition.
Read moreShop & Go
Save time at the checkout by scanning your products using the Shop & Go feature in the IKEA app.
Read moreIKEA plan and order points
IKEA plan and order points
At our plan and order points in Zurich, Chur and Winterthur you can take your time to plan out complex furnishing solutions like wardrobes and kitchens with our experienced employees on hand to answer all your questions. You can even book an appointment through our planning service.
You can take a look at a range of fronts and cabinets in our professional planning studios and explore our inspiring showroom space to get ideas for the inside of your wardrobes and try out options for yourself.
You can also order products for home delivery and buy from our range of accessories that are available for you to take straight home with you.
Shop online at IKEA.ch
Explore the world of IKEA from the comfort of your own home on IKEA.ch. You can browse our online store for ideas and inspiration, place orders for home delivery, use our Click & Collect service, book extra services like assembly, manage your IKEA Family membership and so much more – all without leaving the house. Payment is flexible with various payment methods and financing options available.
Alternatively, you can get ready for your in-store shopping by creating a shopping list. It’s as simple as clicking on the heart symbol to save your favourites.
If you have a wedding or baby shower coming up, you can set up an IKEA gift registry to help your guests make your dreams come true.
Did you know that you can also track and manage your order online? Set up an IKEA profile to check your past purchases, access your digital receipts and take advantage of fantastic offers galore.
My orders
Track your order, manage your delivery date, arrange a return or buy spare parts.
Read moreShop on the IKEA app
Shopping is easier every step of the way with the IKEA app – from making plans to making purchases. Browse our products, save your favourites, create shopping lists and manage your orders and your IKEA profile. With Shop & Go, you can scan products in store as you go to save time at the checkout. Your IKEA Family card and IKEA Business Network ID can be accessed via the app.
Place orders and get advice by phone
Our Customer Service team is on hand to help you figure out where that last screw goes. But IKEA co-workers are also available to give you advice on our furniture, answer all your questions and help you with your order.
Phone us from Monday to Saturday.
Buy for your business
IKEA for Business offers a range of tailored services and design tools to brighten your day at work. Customers in our IKEA Business Network have access to attractive Partner Offers and so much more. And you can benefit from all our IKEA Family offers too.
