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Is it possible to test the product at home and return it if i'm not satisfied?

Within the 90 days or purchase you have the right to test the product and if it doesn't meet your expectations we're happy to take the product back as long as it is unused and is still in a saleable condition.

We think everyone should be able to test out any product, so we take back opened products within 90 days – even assembled, ones as long as it’s in unused and re-saleable condition with proof of purchase.

If you don't have the option to go to an IKEA store, we offer the possibility of returning products by home collection for a fee.
Read about our return policy here.

 

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