Skip to main content
EN CAEnglish

I purchased an appliance from IKEA and have changed my mind, can I return it?

Yes, our IKEA return policy will enable you to return new and unopened products within 365 days, within 90 days if the product has been opened with some exceptions. Please bring the appliance with your purchase receipt to the store for further assistance.

If you're not completely satisfied or simply changed your mind, you can return new and unopened IKEA products within 365 days, with proof of purchase, for a full refund to original method of payment. No rush, no complicated conditions.

We take back opened products within 90 days - even assembled ones, as long as it's in unused and resaleable condition (in IKEA's sole discretion) with proof of purchase. 

Some stores require that you take an appointment for the exchange and returns department, please see your local store page for more information.
Save time and book an appointment, or join the virtual line for your return, prior to arriving at the store.

For more information on our return policy, click here. 

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing and hard to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • How can I find a receipt or view my purchase history?

    If you scanned your IKEA Family card at the store, you can find a digital copy of your receipt in your IKEA account. If not, one of our agents can likely send you a copy.

    Read more

  • Can I return a custom countertop?

    Custom countertops unfortunately cannot be returned beyond a certain stage of production.

    Read more

  • Can I return or exchange a purchase made using the Click & Collect service?

    Yes! You can return your new and unopened IKEA products from your Click & Collect order within 365 days. Products that have been opened can be returned or exchanged within 90 days.

    Read more

  • I purchased some bedding a week ago and washed it. At this point can I return them if I am not satisfied?

    Yes, within 90 days if you are not completely satisfied, you can return opened products. Please bring the items with your purchase receipt to your local IKEA store for further assistance.

    Read more

  • I have replaced my credit card after I made my purchase from IKEA, does that impact any return for refund request?

    A refund to a different card than the one used for the original purchase is possible.

    Read more

  • I broke a piece of my product during assembly, how do I obtain a replacement?

    At IKEA, we understand that accidents happen. If an item was broken during assembly, there are several options available to you.

    Read more