If I return a product how is it refunded?
We will pay you back with the original payment method, or a refund card if you prefer with your receipt.
If you return live plants, food products, products bought abroad or a moderately used product we will refund you with a refund card.
If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund.
You may also return opened products within 90 days, with your proof of purchase, for a full refund. Some conditions apply.
Custom cut fabrics and custom countertops are excluded.
You may also return opened products within 90 days, with your proof of purchase, for a full refund. Some conditions apply.
Custom cut fabrics and custom countertops are excluded.
Products belonging to one of the categories below can be returned within 90 days and will be refunded on an IKEA refund card.
- Products from the Swedish Food market
- Live Plants
- Products purchased in As-Is
We will refund you by the same method of payment as your original payment.
If the returns criteria are not fully met, IKEA reserves the right to refuse a return (or exchange) or offer a refund card only.
You can read about the terms on our return policy pages.
If you identified yourself as an IKEA Family member at the time of purchase, you can find your purchase history by logging in to your Family profile. If you do not have the receipt, please contact us and we will try to verify your purchase.
If the returns criteria are not fully met, IKEA reserves the right to refuse a return (or exchange) or offer a refund card only.
You can read about the terms on our return policy pages.
If you identified yourself as an IKEA Family member at the time of purchase, you can find your purchase history by logging in to your Family profile. If you do not have the receipt, please contact us and we will try to verify your purchase.
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