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Can I return a product that I have already opened or assembled?

You can return your opened and assembled products to the store within 90 days of purchase with your purchase receipt. We can also help with collection from your home.

Need help with getting your product back to IKEA? You can contact us to enquire about picking up a product depending on your region. If you choose home collection, you will have to disassemble and package the product, however it doesn't need to be in the original packaging. A pick-up fee will be charged. 

We think everyone should be able to test out any product, so we take back opened products within 90 days, even assembled ones as long as it’s in unused and re-saleable condition with proof of purchase

If you shopped with a card, you will also need bring the same credit card or debit card you made the original purchase with. Please keep in mind that a final evaluation is always made at the Customer Service desk in the store and that the return must be made within 90 days of purchase.

Please see our return policy for more information.

 For IKEA Canada, when a customer makes an in-store return, the refund is typically processed immediately at the point of return. However, the time it takes for the refund to appear on the customer’s credit or debit card depends on their bank or card issuer

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