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Is there any product/s I can't return?

At IKEA it's alright to change your mind. We accept a return of new and unopened IKEA products within the 365 days return policy with a proof of purchase.

Within the 365 days, if you're not totally satisfied with your IKEA purchase you may return new and unopened products, with a proof of purchase for a full refund. You can read about the terms on our IKEA Return Policy.

You may also return opened products with 90 days, with your proof of purchase. even assembled ones, as long as it’s in unused and re-saleable condition (at IKEA’s sole discretion) with a proof of purchase.

If you return Live plants, As-Is products, Food products, or Moderately used products within 90 days of purchase we will refund you with a Refund card.

Cut Fabric, Custom Countertops as well as products that have been heavily used, dirty, stained, damaged and/or modified are excluded from our IKEA return policy.

 

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Was the article not helpful? Try one of the related articles below.

  • What is IKEA's return policy?

    It's OK to change your mind. You have 365 days to return your new and unopened products and 90 days for open products.

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  • Can I return or exchange IKEA products bought in the store through IKEA.com?

    Yes! You can return your product through our home collection service even if you bought it in a store. 

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  • Are you accepting pick-up returns for online orders?

    Yes, this is possible if you live close enough to an IKEA store.

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  • Is it possible to test the product at home and return it if i'm not satisfied?

    Within the 90 days or purchase you have the right to test the product and if it doesn't meet your expectations we're happy to take the product back as long as it is unused and is still in a saleable condition.

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  • Is there a maximum amount of recalled items I can return?

    Yes. However, this applies to the Chest of Drawers recall. The maximum that can be returned is 6 per household.

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  • Can I return a custom countertop?

    Custom countertops unfortunately cannot be returned beyond a certain stage of production.

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