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Terms and conditions of sale

1. To whom do these general terms and conditions of sale apply?

These terms and conditions are used by IKEA B.V. and by Inter IKEA Systems B.V. ("IKEA"). In these terms and conditions, the terms "IKEA", "we", "us" or "our" refer to one of the entities that sells a product to you or provides a service to you.

When these terms and conditions refer to "I", "you" or "your", we are referring to the person or entity who purchases a product or service from us.

2. When do these general terms and conditions of sale apply?

These terms and conditions apply when you buy a product or service in one of our stores in the Netherlands or via our online store www.IKEA.nl.

3. What do I buy at IKEA?

IKEA sells products, including furniture, household appliances and home accessories, and the services as set out in section ‎10 of these general terms and conditions of sale.

The products are suitable for domestic use. Products are only suitable for public use if this is explicitly stated in the product description.

Products that are not already assembled when you purchase them are to be assembled by you, according to the supplied manual.

If you do not yet know what you want to buy, you can always purchase a gift card instead. We sell our gift cards in our stores, via our online store and via third parties. You can use gift cards to make purchases in one of our stores or in our online store 48 hours after purchase. More information about our gift cards can be found here.

We feature many of the products we sell in our communications. A lot of care and attention goes into the content of our communications. However, it is still possible that the information in them may be inadvertently incorrect, incomplete or outdated. The information provided at the time of the sale will apply.

4. Where can I shop at IKEA?

You can shop at IKEA at one of our stores or in the online store.

If you buy a product and/or service from our customer service team over the phone, the provisions regarding making a purchase in our online store will apply.

5. What price do I pay?

The prices of our products and services in our communications are the recommended retail prices. Our various stores and online store may use different prices. Prices in different stores and the online store may therefore differ from the recommended retail price in our communications. The price at the time of sale, as communicated via the check-out or computer system in the store or online store, is the applicable price.

All prices listed for products and services are in euro and include the current VAT, but do not include other costs, such as service fees.

Quotations for products and services are valid for the period stated on the quotation, and for a maximum of 30 calendar days if no date is set. Quotations we provide are based on the information provided by you, including the product code, quantity and dimensions. Quotations are subject to the availability of the products and services.

6. How do I pay

6.1 In the store

If you buy a product and/or a service in the store, you pay at the check-out. Payments can be made by debit card, Visa card, Mastercard, American Express, IKEA gift card or any other method of payment accepted by IKEA at the time of the purchase.

Depending on the ordering method, when you order products in the store and have them delivered, you can pay when our service provider delivers the products to you. On delivery, you can pay by debit card, Visa card, Mastercard or any other method of payment accepted by IKEA at the time of payment. Note: ensure that your debit card's daily limit is sufficient for making the payment at the time agreed for the truck delivery.

6.2. In the online store

If you buy a product and/or service in our online store, you can pay for it prior to delivery using iDEAL, Visa card, Mastercard or IKEA gift card or any other method of payment accepted by IKEA at the time of payment. You can also pay for the products and/or services ordered via our website after they are delivered. Depending on how you order, payment can be made via Klarna or Afterpay. The terms and conditions for payment via Klarna or Afterpay can be found on their websites.

7. Custom-made products

For custom-made products, we rely on the dimensions and specifications that you provide, unless we have them measured, or measure them ourselves. We deliver custom-made products for the applicable fee. Cancelling orders for custom-made products is not possible.

8. Can I return or exchange my products?

You may have changed your mind after purchasing a product from us.

If we refund you for a returned product, we will use the same payment method as you used to pay for it.

We reserve the right to refuse refunds or exchange products if we have reason to suspect abuse of these return and exchange conditions.

8.1 When purchasing in a store

If you purchased a product in one of our stores in the Netherlands, you have 365 calendar days from the date of purchase to (i) return the product for a refund of the purchase amount, or (ii) to exchange the product for another if that product is still in stock or still available in our range. Please note that returns and/or exchanges are only possible if:

(i) you return the product in its original packaging.
(ii) the product has not been used and is not damaged.
(iii) you present the original sales receipt, signed consignment note or proof of payment for the product.
(iv) the product is not a mattress that has been removed from its packaging, a custom-made product, an IKEA Food product, plants, a product from the As-Is shop, or an item that is excluded from returns or exchanges in supplemental conditions agreed with IKEA.

If you would like to exchange the product for a different product, you will receive an IKEA voucher with a value equal to the purchase amount. This IKEA voucher can be used as a method of payment when you make your next purchase.Mattresses are subject to the "Love it or exchange it" conditions shown here.

If you have had the product delivered and wish to return it, the return costs will be at your expense. If you would like IKEA to take care of the return delivery for you, the return delivery fee will be the same as the delivery fee for the original delivery.

8.2 When purchasing via the online store

If you purchased a product via our online store, you have 14 calendar days from receipt of the product to let us know that you have changed your mind, and then another 14 calendar days to return a product purchased via our online store and receive a refund for the purchase amount. Please note that returns are only possible if:

(i) you return the product in or with its original packaging.

(ii) the product has not been used and is not damaged.

(iii) you present the original sales receipt, signed consignment note or proof of payment for the product.

(iv) the product is not a custom-made product or an item that is excluded from returns or exchanges in supplemental conditions agreed with IKEA.

9. Guarantee

9.1. What is meant by 'guarantee'

"Guarantee" means that IKEA is responsible for the suitability of the products in their intended use. The guarantee applies in addition to your legal rights under Dutch law.

9.2. How long is guarantee valid?

All products purchased from us come with a 2-year guarantee from the date you bought the product from us and we delivered the product to you. For some products there is a longer guarantee period. The products and guarantee periods concerned, and the applicable terms and conditions, can be found in on our website.

9.3. What are the guarantee terms and conditions?

(i) If you are not satisfied with one of our products, due to the product not having the features that you would expect for its intended purpose, you can make a claim based on our guarantee policy under the following conditions:

(ii) You must present us with the original sales receipt, signed consignment note or proof of payment for the product.

(iii) You must inform us of your claim at the earliest possible opportunity and in any case within two months of discovering the issue, by providing a clear description of the issue in one of our stores or via our customer service.

(iv) The claim must not be the result of incorrect product assembly, meaning in a way other than as described in the assembly manual supplied with the product.

(v) The claim must not be the result of incorrect use of the product, such as dropping it, knocking it over, using it for a purpose other than that for which it was intended, not maintaining it properly, or having it repaired by a third party.

(vi) You have only used the product for the purpose for which it was intended. The products are suitable for domestic use. Products are only suitable for public use if this is explicitly stated in the product description.

(vii) The claim must not be the result of circumstances that are not caused directly by the product itself, such as damage to the product during transport or from being hit by another object, discolouration of a lampshade or sofa upholstery exposed to sunlight, or moisture damage to a mattress caused by placing it in a damp space.

(viii)The reason for the claim must not be the result of normal wear and tear or normal consumption (e.g. of consumables such as batteries).

(ix) The guarantee does not apply to plants, IKEA Food products or products that you have purchased from the As-Is shop.

(x) If IKEA accepts your claim as justified and you are required to return the product to IKEA under the guarantee, you can: (i) return the product to one of our stores or (ii) return the product in the same way you received it from IKEA.

9.4. What is the procedure for making a claim based on a guarantee?

After we have received your claim, we will examine the product and determine whether the claim is covered by our guarantee. We may require your cooperation to check whether the guarantee conditions mentioned above have been met.

If we determine that the claim is covered by the guarantee, we will initially attempt to repair the product. If such does not succeed, is impossible or unrealistic, we will try to replace the product with another product. We will pay the cost of repair or replacement.

If we are unable to repair or replace the product, you may cancel the purchase in whole or in part if this is reasonable in relation to the claim. You must return all or part of the product and will receive a proportional refund of the purchase amount.

9.5. What if a product is no longer in the product range?

We are constantly updating our products to ensure that our products and the product range meet your needs. It may therefore happen that a particular product or a related part on which you have a guarantee is no longer in our range. In such cases, we will consult with you to find an appropriate solution.

If a product that you have ordered via our online store is no longer available, we will let you know as soon as possible. You may then cancel the order without any charges. Any prepaid amount will be refunded to you within 14 days using the same method of payment you used to make the purchase.

10. Services

10.1. What services does IKEA provide?

We provide the following services through our service providers for a fee:

(i) click & collect;

(ii) trailer rental;

(iii) rent a van;

(iv) Home delivery: parcel delivery and truck delivery;

(v) return and recycling service;

(vi) personal advice;

(vii) furniture assembly service;

(viii) floor laying service;

(ix) bathroom installation service;

(x) kitchen installation service.

10.2 How can I purchase the services?

You can request the services you want at one of our stores. The range of services may vary from store to store. Some services can also be requested via our website.

10.3 Detailed terms and conditions for services

10.3.1. Click & Collect

You can order and pay for the products you want via our website and then collect them at the store of your choice. Please take into account the following when making use of this service:

(i) The costs for the click & collect service are specified here and are due and payable when you place your order.

(ii) When you collect your order, you will need to show: (a) valid proof of your identity (passport, driving licence or ID card) and (b) the order confirmation that you received via email after you placed the order.

(iii) If you do not collect the products within the period stated in the order confirmation, the products will be returned. The purchase amount for the products – excluding the fee for the click & collect service – will be refunded using the same method of payment as you used to pay for the order. Because we have carried out our duties in respect of the click & collect service, the fee for this service will not be refunded.

10.3.2. Trailer rental

You can rent a trailer from our stores for the purposes of transporting purchased products to their destination. Please note the following:

(i) The trailer rental service is provided by our service provider.

(ii) The costs for the trailer rental service are specified here.

(iii) It is not possible to book in advance.

(iv) The trailer must be returned to the same store that you rented it from.

(v) You must show an IKEA proof of purchase.

(vi) You must show a valid Dutch or a supplementary international driving licence.

(vii) You are responsible for providing a white vehicle registration plate.

(viii) The interior dimensions of the trailer are: 246 x 131 x 150 cm (L x W x H).

(ix) The exterior dimensions are: 185 x 210 cm (W x H).The trailer has a maximum load capacity of: 320 kg.

(x) Our service provider's terms and conditions of rental apply to the trailer rental service.

10.3.3. Rent a van

You can rent a van from our stores for the purposes of transporting purchased products to their destination. Please note the following:

(i) The rent a van service is provided by our service provider.

(ii) You will be renting the van from our service provider.

(iii) The costs for the rent a van service are specified here. Payment must be made by debit card.

(iv) You can reserve a van in advance via our service provider's website.

(v) You must show an IKEA proof of purchase.

(vi) You must show a valid Dutch or a supplementary international driving licence.

(vii) You must have a mobile phone for the purpose of confirming a verification code and for opening the van.

(viii) The interior dimensions of the van are: 244 x 176 x 140 cm (L x W x H).

(ix) The van has a tow bar and a maximum load capacity of: 750 kg.

(x) Our service provider's terms and conditions of rental apply to the rent a van service.

10.3.4. Home delivery: parcel delivery and truck delivery

You can have products purchased in one of our stores or via our online store delivered to your home. Depending on the size and weight of the package, delivery will either be by parcel delivery or truck delivery. The costs for parcel delivery and truck delivery are specified here.

You can request a time for the delivery service at the information desk or customer service in one of our stores or when placing an order in our online store. Once agreed, you will no longer be able to change the date and time.

10.3.4.1. Parcel delivery

We offer parcel delivery by means of our service providers PostNL and Red je Pakketje and trough our own IKEA deliverers. Parcel delivery is available on the Dutch mainland and the Waddeneilanden. Our service providers usually provide a track & trace code prior to delivery. You can use this code to track the delivery of your parcel. Our own IKEA deliverers do not provide a Track & Trace code, but will contact you by phone prior to delivery. Please make sure that somebody is at home on the communicated date and time of delivery.

If PostNL does not find anyone at home, they will try to deliver the parcel to the neighbours, or to a nearby PostNL point. If you do not pick up the parcel within one weeks, PostNL will return the parcel to us. Once we have received the returned parcel, we will refund you the purchase amount, less the cost for parcel delivery return. Click here for detailed terms and conditions for receiving your parcel via PostNL.

If Red je Pakketje does not find anyone at home, they will try to deliver on three consecutive working days. If they fail to deliver, Red je Pakketje will return the parcel to us. Once we have received the returned parcel, we will refund you the purchase amount, minus the costs for the parcel delivery return.

If our own IKEA deliverer does not find anyone at home, our own IKEA deliverer will, if possible, deliver the package to your neighbors and leave a message with you so you know at which address our own IKEA deliverer has delivered the package. If our own IKEA deliverer is unable to deliver the package to the neighbors, our IKEA deliverer will take the package back, and you will receive the purchase amount back.

10.3.4.2. Truck Delivery

(i) Truck delivery is provided by our service providers.

(ii) You can request a time for the truck delivery at the information desk or customer service in one of our stores or when placing an order in our online store. When doing so, please specify any details that will need to be taken into account when delivering to your address.

(iii) Truck delivery is only available on the Dutch mainland. If you wish to have a product delivered to a Waddeneiland, we can arrange delivery to one of the Waddeneiland delivery services.

(iv) On the day of delivery, our service provider usually sends a text indicating the expected delivery time. Our service provider will usually also call or text you half an hour before arrival at the delivery address.

(v) Please make sure that somebody is at home on the agreed delivery day and time. If no one is at home when our service provide arrives, they will take all of the products away again. You can arrange a new delivery time with us. For each subsequent delivery attempt, you will be charged the applicable fees. If it is not possible to arrange a new delivery time, the products will be returned to us. We will then refund the purchase amount, less the truck delivery fees.

(vi) Please make sure that there is sufficient space for the service provider to park at your address.

(vii) We deliver the products on the ground floor or on a floor of your choice. From 7 stairs up or down we use the term "floor". For delivery on a floor, a staircase or an elevator must be present. From the fifth floor we only deliver if we can use an elevator.

(viii) All spaces in the building, including but not limited to doors, lifts and stairs, must be sufficiently spacious and free of obstacles to enable the service provider to deliver the products to the agreed delivery destination in their packaging.

(ix) If additional tools, such as a ladder lift, are necessary for the delivery, it is important that you inform us of this when ordering, to allow enough time for us to arrange this for you. Costs associated with additional tools will be charged to you.

(x) If the service provider is unable to deliver the products to the agreed destination without the prearranged tools, the service provider will take all of the products away again. You can arrange a new delivery time with us. For each subsequent delivery attempt, you will be charged the applicable delivery fees. If it is not possible to arrange a new delivery time, the products will be returned to us. We will then refund the purchase amount, less the truck delivery fees.

(xi) Please make sure that the place where the service provider is to put the products is clean and tidy so that there are no obstructions for the service provide when they deliver the products.

(xii) We will deliver the products to one place at your address, as indicated by you.

(xiii) If the delivery is delayed, the service provider will contact you before the agreed time. The service provider will inform you about the delay and will agree on a new delivery date and time with you. If the service provider fails to keep to the second delivery date, you can cancel your order free of charge.

10.3.5. Return and recycling service

If you are buying a new mattress, sofa, kitchen or a new electrical or electronic appliance in our store and having it delivered to your home, you can use our return and recycling service. The service provider will pick up the mattress, sofa, kitchen or old electrical or electronic appliance. Please take into account the following when making use of this service:

(i) The return and recycling service is provided by our service provider.

(ii) The return and recycling service is only available if you are purchasing a new mattress, sofa, kitchen or a new electrical or electronic appliance in our store and having it delivered by our truck delivery service. When arranging a date and time for delivery, please inform our co-worker that you would like to make use of the return and recycling service.

(iii) The return and recycling service for a mattress, sofa or kitchen can only be requested in our stores.

(iv) The electrical and electronic appliance recycling service does not have to be requested in advance.

(v) The applicable costs for the return and recycling service are specified here. You will be charged in the store for the cost of the return and recycling service. There is no charge for the electrical and electronic appliance recycling service.

(vi) You will be able to view the time of the return and recycling service here the day before.

(vii) It is your responsibility to make sure that the service provider is able to carry out the return and recycling service correctly, safely, on time and in full:

(a) When you use the mattress return and recycling service, the following applies: The mattress return and recycling service applies for a maximum of two mattresses of 80 or 90 cm, or one mattress with a width of 140–180 cm. You must pack your mattress(es) in the transport bag that is available in our stores.
(b) If you are using the electrical or electronic appliance return and recycling service, the electrical or electronic appliance to be returned must be disassembled, disconnected, empty, clean and dry.
(c) The products to be recycled must be ready at the front door at the time of delivery of your new product.
(d) You must be present while the return and recycling service is carried out.

(viii) If one or more of the above requirements are not met, the service provider will be under no obligation to carry out the return and recycling service. Once you are in a position to meet the above requirements, you can arrange a new return and recycling service appointment with us. For each scheduled removal and recycling appointment, you will be charged the applicable fees.

(ix) You can cancel or amend the return and recycling service free of charge up to 48 hours in advance. If you cancel within 48 hours of the agreed service time, you will be charged the agreed costs of the service.

(x) You must be present while the return and recycling service is carried out.

10.3.7. Furniture assembly service

For a fee, you can make an appointment to have a service provider assemble furniture purchased from us. Please take into account the following when making use of this service:

(i) The furniture assembly service is provided by our service provider.

(ii) Contact our customer service or visit our stores to find out the price for furniture assembly.

(iii) You will be able to view the time of the furniture assembly service here the day before.

(iv) The service provider will only assemble the IKEA furniture for which the service was booked.

(v) It is your responsibility to make sure that the service provider is able to carry out the furniture assembly service correctly, safely, on time and in full:

(a) Make sure that you have all the parts for the furniture to be assembled by the service provider.
(b) Make sure that the furniture to be assembled is in the room in which it is to be situated.
(c) Make sure that the room in which the service provider is to assemble the furniture is clean, dry, level, well-ventilated and well-lit, with sufficient space for the furniture assembler to work in. The service provider must be able to work in the space safely.
(d) Make sure that the service provider is able to assemble the furniture in line with the manual, including but not limited to: indicating where the service provider can secure the furniture to the wall in relation to piping in the walls as well as the removal of skirting boards.
(e) You must be present while the furniture assembly service is carried out.

(vi) If one or more of the above requirements are not met, the service provider will be under no obligation to carry out the furniture assembly service. Once you are in a position to meet the above requirements, you can arrange a new furniture assembly service appointment with us. For each scheduled furniture assembly service appointment, you will be charged the applicable fees.

(vii) You can cancel or amend the furniture assembly service free of charge up to 48 hours in advance. If you cancel within 48 hours

(viii)Any parking fees are at your expense.

10.3.8. Floor laying service

Flooring purchased from us can be installed by a service provider for a fee. Please take into account the following when making use of this service:

(i) The floor laying service is provided by our service provider.

(ii) You can calculate the costs of the floor laying service here.

(iii) The service provider will only lay the flooring for which the service was booked.

(iv) It is your responsibility to make sure that the service provider is able to carry out the floor laying service correctly, safely, on time and in full:
(a) Make sure that you have all of the required parts for the underlay and flooring to be installed by the service provider.
(b) Make sure that the floor to be laid is present in the room where you wish the floor to be laid at least 48 hours prior to the time of service so that it can acclimatise.
(c) Make sure that the area in which the service provider will lay the floor is empty, clean, dry, level, ventilated and illuminated, with enough space for the floor laying service. The service provider must be able to work safely in the room.
(d) You must be present while the floor laying service is carried out.

(v) If one or more of the above requirements are not met, the service provider will be under no obligation to carry out the floor laying service. Once you are in a position to meet the above requirements, you can arrange a new floor laying service appointment with us. For each scheduled floor laying service appointment, you will be charged the applicable fees.

(vi) You can cancel or amend the floor laying service free of charge up to 48 hours in advance. If you cancel within 48 hours of the agreed service time, you will be charged the agreed costs of the service.

(vii) You are responsible for any parking costs.

10.3.9. Bathroom installation service

You can have bathroom furniture purchased from us assembled and/or installed for a fee. Please take into account the following when making use of this service:

(i) The bathroom installation service is provided by our service provider.

(ii) You can calculate the costs of the bathroom installation service here.

(iii) The service provider will only install and/or assemble the furniture for which the service was booked.

(iv) It is your responsibility to make sure that the service provider is able to carry out the bathroom installation service correctly, safely, on time and in full:
(a) Make sure that you have all the parts for the furniture to be installed and/or assembled by the service provider.
(b) Make sure that the furniture to be installed and/or assembled is in the room in which it is to be situated.
(c) Make sure that the room in which the service provider is to install and/or assemble the furniture is empty, clean, dry, level, well-ventilated and well-lit, with sufficient space for the bathroom installer to work in. The service provider must be able to work in the space safely.
(d) Make sure that the water and electricity connections required for the installation and/or assembly are in the right place in the room. Electricity must be earthed. The service provider will connect the syphon and tap to the existing drainage and water pipes without making any modifications.
(e) If the service provider is required to carry out additional work in order to be able to perform the installation and/or assembly, the service provider can provide you with a quotation for this additional work at the same time as scheduling the bathroom installation service. If additional work needs to be carried out, you will always enter into a separate additional work agreement with our service provider, which IKEA will expressly not be a party to. Please note that additional work almost always affects planning.
(f) You must be present while the bathroom installation service is carried out.

(v) If one or more of the above requirements are not met, the service provider will be under no obligation to carry out the bathroom installation service. Once you are in a position to meet the above requirements, you can arrange a new bathroom installation service appointment with us. For each scheduled bathroom installation service appointment, you will be charged the applicable fees.

(vi) You can cancel or amend the bathroom installation service free of charge up to 48 hours in advance. If you cancel within 48 hours of the agreed service time, you will be charged the agreed costs of the service.

(vii) Any parking fees are at your expense.

10.3.10 Kitchen installation service

You can have a kitchen purchased from us assembled and/or installed for a fee. Please take into account the following when making use of this service:

(i) The preparatory visit and kitchen installation service are provided by our service provider.

(ii) You can calculate the costs of the preparatory visit and the kitchen installation service here.

(iii) It is your responsibility to make sure that the service provider is able to carry out the preparatory visit and the kitchen installation service correctly, safely, on time and in full:

(a) You must arrange a preparatory visit with our service provider prior to the kitchen installation service. During the preparatory visit, the service provider will check whether the below requirements for the kitchen installation service are met. We do not issue a technical drawing with regard to the connections. If you have a kitchen installed by us within 30 calendar days of the preparatory visit, you will receive a discount in the amount that you paid for the preparatory visit.
(b) Make sure that you have all the parts for the kitchen to be installed and/or assembled by the service provider.
(c) Make sure that the kitchen to be installed and/or assembled is in the room in which it is to be situated.
(d) Make sure that the room in which the service provider is to install and/or assemble the kitchen is empty, clean, dry, level, well-ventilated, noise-insulated and well-lit, with sufficient space (3 x 3 metres) for the kitchen installer to work in. The service provider must be able to work in the space safely. Make sure that there are no other people in the room while the work is being carried out.
(e) Make sure that the walls against which the service provider is to fit the kitchen are straight and dry and that the corners are right-angled. New plastering must be applied at least 14 days before the kitchen is fitted, to prevent the kitchen from warping, expanding or developing mould. Paint, tiling and other finishes do not form part of the kitchen installation service.
(f) If you have not yet installed a floor in the area where the service provider installs and/or assembles the kitchen, you are responsible for adjusting or adjusting the height of the kitchen.
(g) Make sure that the water, gas and electricity connections required for the installation and/or assembly as well as the drainage and sewerage are in the right place and in the wall or behind the skirting board. Electricity must be earthed and adjusted to the required wattage. The service provider will not connect kitchen appliances using extension cords or connectors. The service provider will connect the syphon and tap to the existing drainage and water pipes without making any modifications.
(h) Make sure that the service provider has access to earthed electricity (220 or 230 V), running water, a nearby working toilet and (if applicable) heating when carrying out the kitchen installation service.
(i) If the service provider is required to carry out additional work in order to be able to carry out the installation and/or assembly, the service provider can provide you with a quotation for this additional work at the same time as scheduling the kitchen installation service. If additional work needs to be carried out, you will always enter into a separate additional work agreement with our service provider, which IKEA will expressly not be a party to. Please note that additional work almost always affects planning.
(j) You must be present at the preparatory visit and while the kitchen installation service is carried out.

(iv) If one or more of the above requirements are not met, the service provider will be under no obligation to carry out the kitchen installation service. Once you are in a position to meet the above requirements, you can arrange a new kitchen installation service appointment with us. For each scheduled preparatory visit and/or kitchen installation service appointment, you will be charged the applicable fees.

(v) You can cancel or amend the preparatory visit free of charge up to 48 hours in advance. If you cancel within 48 hours of the

(vi) You can cancel or amend the kitchen installation service free of charge up to five calendar days in advance. If you cancel within five calendar days of the agreed service date, you will be charged the agreed costs of the service.

(vii) Any parking fees are at your expense.

11. IKEA Family

You can create an IKEA Family profile here to become a member of the IKEA Family. IKEA offers its IKEA Family members the following benefits (and others) when they use their IKEA Family card when paying for a product:

(i) Unlimited exchanges. Instead of having 365 calendar days, you can return or exchange a product in accordance with the terms and conditions set out in section ‎8. If you return a product after 365 calendar days, you will receive the purchase amount on an IKEA voucher and not in cash.

(ii) Free "Oops" insurance. This insurance means that if a product that you purchased from us is damaged during transport to its destination, you may exchange this product for an identical replacement product subject to the following terms and conditions:

(a) You must be able to present us with the original sales receipt, signed consignment note or proof of payment for the product.
(b) You shall bring the damaged product to the customer service desk at one of our stores as soon as possible, but in any case within 14 calendar days of purchase.
(c) The product was not damaged due to careless handling.
(d) If the product is not in stock, you will receive an IKEA voucher with the purchase amount credited to it.
(e) The "Oops" insurance does not cover damage to glass products or glass in products, including mirrors, products from the As-Is shop, IKEA Food products and products that you have previously exchanged under the "Oops" insurance.
(f) You can take out the 'oops' insurance once every six months.

As an IKEA Family member, you are also entitled to all sorts of extras mentioned on our website and in our communications.

You can cancel your IKEA Family membership in your IKEA Family profile at any time.

12. IKEA for Business

An IKEA for Business Network Number allows your business to purchase IKEA products and/or services from us. You apply for an IKEA for Business Network number on the IKEA for Business website.

When we approve your application, we will issue you with a unique IKEA for Business Network number linked to your business. As an IKEA for Business customer, if you make a purchase on our website, please enter your IKEA for Business Network number in the appropriate field. As an IKEA for Business customer, when you make a purchase at one of our stores, please scan your IKEA for Business Network number at the checkout.

With an IKEA for Business Account, we offer you the possibility to pay within 30 calendar days after placing an order instead of immediately. You request an IKEA for Business Account registration form from one of our IKEA for Business staff via the contact form on the IKEA for Business website and meet the following conditions:

(i) you have an IKEA for Business Network number;

(ii) your company has been registered in the trade register of the Chamber of Commerce for more than one year;

(iii) your company has a positive advice from Economic Data Resources B.V. (DAS Bedrijfsinformatie). IKEA will provide your company's details to DAS Bedrijfsinformatie in order to investigate your company's creditworthiness and any negative comments. DAS Bedrijfsinformatie will advise IKEA as a result of its investigation. Click here for more information on how DAS Bedrijfsinformatie uses your personal data; and

(iv) your company does not exceed the amount owed by your company to IKEA at any time of EUR 7,500 excluding VAT.

When we approve your request, we will provide you with a unique IKEA for Business account number linked to your company, which you will use to place your order by email with one of our IKEA for Business representatives. The email will contain your company details, your IKEA for Business account number, the IKEA article numbers and/or service specification(s). We will provide you with a quote and after your approval, we will confirm your order by email.

Further conditions.

(i) You shall, during the period of ownership of the products by IKEA: (i) not alienate or use the products as security (ii) ensure that the products remain in good condition and (iii) insure the products against damage, theft and fire.

(ii) If your company does not pay IKEA's invoices on time, IKEA may assign its claim against your company for collection. In this case, your company shall also reimburse the extrajudicial and judicial costs in connection with the collection of the amount due, in addition to the amount due.

(iii) We may limit or exclude the right of return and/or exchange in our offers and/or order confirmations.

(iv) The IKEA for Business Network number and the IKEA for Business Account number are both non-transferable. Unlike the use of the IKEA for Business Network number, it is not possible to use or have the IKEA for Business Account number used by several people within your company. As an IKEA for Business customer, you remain responsible for all activities that take place under your IKEA for Business Network number and/or IKEA for Business Account.

(v) If you, as an IKEA for Business customer, purchase from us without entering your IKEA for Business Network Number when ordering online or without having your IKEA for Business Network Number scanned at the check-out, it is not possible for us to add your order to your IKEA for Business Network Number order history afterwards.

(vi) As an IKEA for Business customer, it is your responsibility to keep the information contained on your IKEA for Business Network Number and/or IKEA for Business Account up to date.(vii) You can cancel your IKEA for Business Network Number and IKEA for Business Account at any time.

(viii) We have the option to cancel and/or delete your IKEA for Business Network Number and/or IKEA for Business Account if:

(a) we suspect abuse;

(b) you have not logged in for four consecutive years; and

(c) you have not made any purchases through your IKEA for Business Network Number and/or IKEA for Business Account for four consecutive years.

(ix) When we delete your IKEA for Business Network Number and/or IKEA for Business Account, it also means that we delete your order history, stored digital purchase receipts and user profiles.

13. What happens to my data?

What we do with your personal data is set out in our privacy policy.

We reserve the right to amend our privacy policy. The amended privacy policy will apply from the time it is published on our website.

14. Where can I go if I have questions or comments?

If you have any questions or comments, please contact our customer service. Our contact details are on our website.

15. What happens if these general terms and conditions change?

We reserve the right to amend these general terms and conditions. The amended general terms and conditions will apply from the time they are published on our website.

16. Other topics

Our house rules apply in our stores.

If any provision of these terms and conditions is or becomes void or voidable, this will not affect the other provisions of these terms and conditions. We will replace any such provisions with a valid provision.

If we use specific terms and conditions for certain products or services that deviate from these general terms and conditions, those specific terms and conditions will apply.

In the event of any discrepancy between the Dutch text of these general terms and conditions and the text in any other language, the Dutch text of the general terms and conditions will always be decisive for the interpretation thereof.

The (purchase) agreement with you and these general terms and conditions are governed by Dutch law only. The Convention on Contracts for the International Sale of Goods (Vienna, 1980) does not apply. In the unlikely event of a dispute arising that we are unable to resolve together, the dispute will be submitted to the Dutch court