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Privacy policy - Ordering online

Each day we work to improve the daily lives of as many people as possible, not just through our products and collections, but also through our services. In some instances this requires us to obtain information. We don’t gather information just for the sake of it. At the end of the day, this is about your privacy and in our opinion it is something that we need to be absolutely clear about.

Ordering online icon
Ordering online icon

If you make an online purchase, your transaction data will be stored in order to be able to process the payment. For tax purposes we are obliged to store the details of every purchase for seven years.

If you pay with a credit card, we can carry out a fraud check depending on the amount of the order. We will then check whether the credit card is (maybe) being used, or could be used, for fraudulent transactions. We do this, among other things on the basis of the country where the credit card was issued and your zip code. If we discover that the credit card is being used, or could be used, for fraudulent transactions, then we will inform you and you will not be able to complete your online order using this credit card, and will have to pay by another method. This data will be stored for 90 days.

To be able to deliver goods to you we of course need your delivery address. We use your e-mail address and telephone number so we can update you on the delivery. We will store this information for one year.

When necessary, we will share this information with external service providers. For example the transport service partner will need your name and address to be able to deliver our products to your home. These external service partners may only use your data in order to provide the relevant services. They may not, therefore, use this data for their own purposes or forward it to others.

We also store data about your purchases so we can answer any questions regarding the warranty or other questions or complaints about the product. We store the data for the duration of the warranty, with a minimum of five years.

We use data to obtain a clear picture of our customers and the way in which they shop online, so that we can improve our online store. We store the data for this analysis for two years.

Whilst you are making online purchases you can also log in with your IKEA Family account, this way you don’t need to fill in your details every time you log in. You can also take advantage of all IKEA Family benefits. In this case we link your purchases to your IKEA Family account. For more details about IKEA Family click here.

You can also log in using your online IKEA profile for making online purchases so that you don’t need to input your details every time. In this case we link your purchasing data to your online IKEA profile. Read more details about the online IKEA profile privacy policy.

Purchasing extra services

You can take care of everything for yourself at IKEA, but we can also help you out. For example, you can get us to install your kitchen or assemble your PAX wardrobes.

If you purchase a service we will register some information about you. We need your address so that we can provide the service at your home, and your e-mail address and telephone number to be able to keep you updated on the scheduling of appointments. Where necessary, we share this information with external service providers who carry out these services on our behalf. These external service providers may only use your data in order to provide the relevant service. They may not, therefore, use this data for their own purposes or forward it to others.

Like to know more?

If you would like to learn more about where your data is stored, for example, or who you should contact change that data, then read on.

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