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Privacy policy - For contacting our customer service

Each day we work to improve the daily lives of as many people as possible, not just through our products and collections, but also through our services. In some instances this requires us to obtain information. We don’t gather information just for the sake of it. At the end of the day, this is about your privacy and in our opinion it is something that we need to be absolutely clear about.

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Contacting our customer service

Every day an entire team of IKEA staff are on hand to help you, answer questions, resolve problems, or support you in the purchase of a product. Our customer service is able to contact you via various channels, such as telephone, our website chatbot, social media, and our in-store customer service.

If you contact us by telephone to ask a question, for example, or to complain about a product you bought, we will record the call. The reason we do this is so we can use your question or complaint as an example during (internal) training. This means that your question or complaint may contribute to improving our customer service. For this purpose we will store this information for six months.

If you have a question or complaint, we need you to give us some information, such as your name, e-mail address, telephone number or other information necessary for dealing with your question or complaint. We will also use this information in order to inform you of the progress in dealing with your question or complaint. Once we have dealt with your complaint or question, we will keep this information for another five years, so that we can provide you with a better service if you need to contact us about the same matter in the future.

In addition, the information received by our customer service is analysed to give us a better understanding of the nature of questions and complaints and the processes involved in responding to them.

The IKEA Concept Center in Delft has its own customer service. If you have made some purchases from the IKEA Concept Center in Delft, we will pass your question and your details to the customer service of the IKEA Concept Center, which will be able to help you further. It does this under the same conditions as those described above.

Like to know more?

If you would like to learn more about where your data is stored, for example, or who you should contact change that data, then read on.

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