The product I have purchased has a defect or is damaged. What can I do?
IKEA to the rescue! You can take the item to your nearest store so our colleagues can help you, or you can contact our Customer Service.
All our items are subjected to rigorous quality tests, if you think your product may have a defect, we won't play the Swedish game with it, please take it to your nearest IKEA store so that our colleagues can assess it personally and give you a solution. Remember to bring the purchase receipt or invoice!
If the damage has been in the shipment, you must reflect on the delivery note any visible damage at the time of delivery.
In case of non-visible damage or possible defects, please contact us as soon as possible.
We remind you that all our products have at least a three-year guarantee. If you need more information, please check our "Guarantees" section.
Note: if you need to contact us by phone, chat or Social Networks, either to consult or to make a change to your order, we inform you that for data protection reasons, this can only be done by the owner.
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