What do I do if I can’t find the spart part for my appliance on the ASCI webpage?
If the part is not available through ASCI, you can first contact ASCI to request the spare part needed, using the contact us form of ASCI.
To contact ASCI, please use the ASCI contact form. If ASCI is unable to provide you with the spare part you need, we recommend that you contact the authorised technical service for your appliance. You will find the information in the product manual.
If you need further assistance with assembling your furniture, please contact our Customer Service department at the following link and we will be happy to help you.
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All our kitchen appliances are sold with a warranty, and during the warranty period repairs and spare parts covered by the warranty are provided through our authorized service centres. If you need to replace a part not covered by the warranty, or your warranty period is over, IKEA has partnered with a third-party provider; ASCI, for you to buy spare parts from.
Read moreIf you have received a product or package that is missing parts, you can order them online, pick them up at an IKEA store or have them delivered through our IKEA Customer Service, depending on the part you are missing.
Read moreIf you are waiting for your order, start by checking your e-mail for your order confirmation and your track and trace e-mail. Find your tracking ID and visit the track and trace page. If you are missing your order or an item in your order, or received a damaged or incorrect item from ASCI, and need to make a claim or return:
Read moreOn the spare part page there is a specific link for installers that provides manuals for the appliances and how to install spare parts.
Read moreIf you have detected a quality problem with your appliance or it is not working as it should, you can contact the manufacturer directly if the product is still under warranty. If the appliance is an IKEA product, you can contact our Customer Service, either remotely or in-store.
Read moreDon't worry! We give you information about delivery times or cancellation.
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