Zero-emission IKEA deliveries
At IKEA, we are committed to reducing carbon emissions at all stages of our value chain. That’s why the Ingka Group, the largest IKEA franchisee, has set itself the target of using electric vehicles or other zero-emission IKEA solutions to make more than 90%* of global deliveries by 2028.
* We originally announced the target of 100% zero-emission home deliveries by 2025. However, in the spring of 2025, this target was adjusted to reflect real-world constraints, including limited charging infrastructure, bottlenecks in the supply of electric vehicles and delivery challenges in remote and mountainous areas.
The road ahead
To inspire the shift to zero emission deliveries, Ingka Group set an ambitious target back in 2018 to reach 100% zero emissions deliveries by 2025. However, the road to 100% zero emissions deliveries has not always been smooth.
Charging infrastructure for electric vehicles has not accelerated as quickly as hoped, and the COVID-19 pandemic greatly affected the availability of EV vehicles. We faced challenges in remote locations, where vehicle range combined with the weight of our products slowed us down. By September 2025, 60.1% of retail home deliveries fulfilled by Ingka Group were made by zero emission vehicles, up from 41.1% the previous year. To reflect the learnings and current progress, Ingka Group has reformulated its goal to achieve more than 90% of home deliveries made by zero-emissions vehicles by 2028.
This goal will continue to build on the momentum of the first target, while being achievable and realistic. The aim will always be to go beyond 90% but the gap to 100% represents the uncertainty that will always remain when delivering to customers, such as lack of chargers in remote locations and possible vehicle breakdowns that require replacement by a non-EV vehicle at short notice to deliver our customers products as promised.
IKEA zero-emissions, what’s our approach?
Our methodology for achieving zero-emission deliveries involves:
Localisations
We identify and adopt technologies and fuels that are suitable for the IKEA Switzerland infrastructure.
Collaboration
Working closely with our partners Sieber Solutions, REAN, Duperrex, Burri, Krummen Kerzers, Planzer and Schweizerische Post, we want to create a suitable environment for zero-emission logistics.
Reporting
We continuously measure and report on our progress in a transparent manner to ensure accountability.
Reaching our IKEA emission reduction goals
Ingka Group is making significant progress globally towards achieving zero-emission deliveries:
- We have come a long way since we set the target in 2018. Already in 2019 Shanghai became the first city where 100% of our home deliveries are transported by EV vehicles and today we have 100% zero-emission home deliveries in 300+ locations and more than 2500+ electric vehicles are in operation globally.
- 60.1% of retail home deliveries were made by zero emission vehicles (FY24: 41.1%). This reflects an increase in the number of zero emissions vehicles used in last mile deliveries, investment in zero emissions trucks for longer distances and improvements in route efficiency to enable more deliveries per journey.
- We are working to more rapidly roll out zero emission vehicles through additional investments in vehicles and charging infrastructure, piloting new innovations and collaborating with other industry players. These actions include collaborating with truck manufacturers to test new EVs, investing in charging infrastructure, and advocating for policy changes to overcome regulatory barriers.
IKEA Switzerland
- Since we started the transition to zero-emission deliveries at IKEA in 2017, we have been able to double our fleet of electric vehicles worldwide every year, with the exception of the 2022 financial year.
- As of March 2026, we have achieved 64% zero-emission deliveries in Switzerland, with a fleet of approx. 190 electric vehicles.
