Orders and advice by phone
Call us if you need any support placing your order.
Ordering has never been easier. The IKEA team is available from Monday to Saturday to help you with your order and answer your questions.
We're just at the other end of the line
Our opening hours for phone orders and consultations are:
Monday to Friday: 8.30-19.30
Saturday: 8.30-18.00
Bank holidays and special opening hours
It's free to contact us - we'll be happy to help.
Opening hours customer service
Monday to Friday: 8.30 a.m. to 7.30 p.m.
Saturday: 8.30 a.m. to 6.00 p.m.
Bank holidays and special opening hours:
24.12.2025 Christmas Eve - 8.30 a.m. to 3.00 p.m.
05.12.2025 Christmas- Closed
26.12.2025 St. Stephen’s- Closed
31.12.2025 New Year’s Eve - 8.30 a.m. to 3.00 p.m.
01.01.2026 New Year - Closed
03.04.2026 Good Friday - Closed
06.04.2026 Easter Monday - Closed
14.05.2026 Ascension - Closed
25.05.2026 Whit Monday- Closed
01.08.2026 Swiss National Day - Closed
24.12.2026 Christmas Eve - 8.30 a.m. to 3.00 p.m.
05.12.2026 Christmas - Closed
26.12.2026 St. Stephen’s - Closed
31.12.2026 New Year’s Eve - 8.30 a.m. to 3.00 p.m.
01.01.2027 New Year - Closed
How it works
Will this sofa fit in my living room and can I have it delivered to my chalet in the mountains? What’s the best way for me to order 60 wine glasses and plates for an event? I have an IKEA kitchen but I want to change the cupboard doors. Are the new doors compatible with my old kitchen cabinets?
- Call us free of charge. We'll be happy to answer any questions you may have. We're on hand to provide advice, check stock availability, confirm delivery dates, share all the key information you need, and complete your order with you.
- Payment. After our conversation, we'll send you a link in an e-mail that you need to click on in order to pay your order securely.
Need help with something else?
Search our help topics to find the best way to get in touch.