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Returns

You can find out all about the IKEA returns process here. The IKEA 365-day return policy gives you the chance to try out our products at home and return them to us if you change your mind.

A couple is looking at their new sofa that doesn’t fit and needs to be returned

Important information

  • For logistical reasons, we cannot accept returns: at our external pick-up points in Chur and Landquart or our parcel pick-up points.
  • At our Plan and Order points in Zurich and Chur, you can only return products that you purchased there and took away with you directly. 
  • At our Plan and order point in Winterthur, you can only return products that you have received by post. Please note that this only applies to products with a maximum weight of 30 kg and a maximum size of 100x60x60 cm

In-store returns and alternative services

Returning opened and unopened IKEA products

You can return most opened and unopened IKEA products within 365 days (90 days for mattresses) as long as you have your proof of purchase. Please note that there are a few exceptions. Read more about our return policy here:

IKEA products you cannot return

You cannot return services or products if they are dirty, damaged or missing any parts, or if they have been modified. In these cases, you might wish to use our removal service instead:

What happens when 365 days have expired? We’ll buy your IKEA furniture back!

Don’t worry if you’ve missed the deadline for returning your product. You can always sell us your used IKEA furniture through our Buyback & Resell service. You can calculate what we’ll pay you online now – without any obligation on your part. 

Return options and prices

Returns in store

Free

  1. Use our online tool to register your return and we’ll send you a confirmation email or text containing a QR code.
  2. Bring the QR code, the products you’re returning and your original method of payment to the customer service counter in store.
  3. Take a ticket and choose option 3 – Return registered online – to save time.

Parcel return

Price: CHF 7.95 (Maximum weight: 30 kg. Maximum dimensions: 100 x 60 x 60 cm)

  1. Register your return online. You’ll receive the return label by email within 24 hours.
  2. Pack all your products up securely for shipping. 
  3. Take your parcel to your nearest post office or official Swiss Post drop-off point.
  4. Once we’ve received the parcel, we’ll refund the full amount minus the service costs using the original payment method.

Truck pick-up return

Prices:

  • Up to CHF 750.- goods value: CHF 99.95
  • From CHF 750.- goods value: CHF 119.95
  1. Assembled products must be disassembled.
  2. Products must be returned in their original packaging.
  3. If the original packaging is not available, please ensure proper packing and protect the products from damage during transport.

Claims

If you would like to make a claim instead of arranging a return, please visit our claims page.

Top tip: Cancelling, rescheduling or tracking your order

You can cancel orders that haven’t already been dispatched on the IKEA ‘Track and manage my order’ page. If your order has already been dispatched, you’ll need to contact the IKEA customer service team.  

Make sure you have your order number handy when you contact us. 

Track and manage my order

Frequently asked questions

You can find out more about returns on our warranty, complaints and return policy pages.

 
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