Where can I find the General Terms and Conditions?
You can find our general terms and conditions linked below.
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What kind of IKEA products can I return or exchange?
At IKEA you can change your mind, so you can return any product you have bought from an IKEA store or IKEA.com. Only dirty, stained, damaged, incomplete or altered products are excluded from the IKEA return policy.
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Can I add or remove products from my order?
We know that plans can change, but once an order is placed it moves quickly through our systems. Depending on the order details, we may not be able to add or change items.
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Will you give me an estimated time for my claim to be processed?
We always aim to exceed your expectations. That is why we always provide a hassle-free claims process. When you contact us for an ongoing claim, we will provide you with clear expectations and a timeline for the process.
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How long do I have from my delivery or purchase to make a claim?
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Can I return or exchange IKEA in store products purchased through IKEA.com?
Yes! It's easy to return or exchange IKEA products and you have 365 days to do so. No matter what method of purchase you use.
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I have returned a product and received an IKEA refund card - how long is the card valid?
The refund cards have no expiry date and are valid in all IKEA stores and on our website.
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