Contact IKEA Switzerland
Our Customer Service team is here to help you
In order for us to help you quickly and show you the best way to contact us, such as the appropriate email address for your query or a telephone contact option, please select a category or help topic first.
Get help faster with our self-service options
We’re always here to help when you need us. But there’s so much you can do online yourself without having to wait.
Status of your complaint
Are you waiting for your refund or replacement? You can find the current status of your case in your profile under ‘Purchases and orders’.
Log in nowCheck product availability
Check if products are available to buy in store or order online.
Check availabilityFrequently asked questions
Browse the top ten most frequently asked questions or enter a keyword or topic into the search bar to find an answer to your questions.
How to contact IKEA Customer Service
Call Customer Service
Discuss things that can’t wait with our Customer Service team over the phone during our opening hours.
Chat with our chatbot
The chatbot is there to help you 24/7. Make sure you use short sentences and keywords.
Contact options for business customers
Do you run a business or are you already a member of the IKEA Business Network? You can get in touch with the IKEA for Business team for IKEA Switzerland or your region.
Opening hours customer service
Monday to Friday: 8.30 a.m. to 7.30 p.m.
Saturday: 8.30 a.m. to 6.00 p.m.
Bank holidays and special opening hours:
01.01.2025 New Year - Closed
18.04.2025 Good Friday - Closed
21.04.2025 Easter Monday - Closed
29.05.2025 Ascension - Closed
09.06.2025 Whit Monday- Closed
01.08.2025 Swiss National Day - Closed
24.12.2025 Christmas Eve - 8.30 a.m. to 3.00 p.m.
05.12.2025 Christmas- Closed
26.12.2025 St. Stephen’s- Closed
31.12.2025 New Year’s Eve - 8.30 a.m. to 3.00 p.m.
