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Can I return products at the IKEA Plan and Order Points?

Some of our Plan and Order points accept returns:

We are happy to announce that IKEA now accepts returns at Plan and Order Points; however, some exceptions apply, and customers should be aware of certain conditions and considerations before initiating a return.
 
Locations that accept returns:
  • Abbotsford, BC: Accepts returns under 150kg.
  • Brossard, QC: Accepts returns under 150kg.
  • Vaudreuil, QC: Accepts returns under 150kg.
  • Sherbrooke, QC: Accepts returns under 150kg.
  • Kelowna, BC: Accepts returns.
  • Boisbriand, QC: Accepts returns for small items that fit inside a box measuring 65 x 42 x 35 cm or smaller.
  • Lachenaie, QC: Accepts returns for small items that fit inside a box measuring 65 x 42 x 35 cm or smaller.
  • Gatineau, QC : Accepts returns under 150kg.
Locations that do not accept returns:
  • London, ON
  • Kitchener, ON
  • Windsor, ON
  • St. Catharines, ON
  • Barrie, ON
 

Important guidelines for returns

  • Weight and Size Limits: For locations that accept returns, there are often weight limits (typically 150kg) or size restrictions. Because these locations lack specialized equipment for handling heavy or bulky items, we generally recommend that the customer returns large or heavy products to a full-sized store.
  • Return Policy: All returns must still comply with the standard IKEA Canada return policy.
  • Preparation: To make the experience smoother, it is helpful for the customer to register their return ahead of time on the IKEA website.
  • Assembled Items: Assembled items can generally be returned without the original packaging, provided they meet the requirements of the return policy.
  • No pre-booking available for returns : Just show there at your convenient time with your proof of purchase.
  • Original payment method: If the customer is returning a product, the refund will generally be issued using the original payment method, or an IKEA refund card if preferred.
  • Please note that some items, such as live plants, food products, or As-is items, are subject to specific refund conditions (typically provided via refund card).
We would also like to note that we do not have specialized equipment for handling large or heavy items; only a basic dolly is available on site. For this reason, we generally recommend returning bulky or heavy products to a full‑sized store, where the appropriate equipment and support are readily available.
If a large return must be processed at our location as part of an active customer case, we respectfully ask that the customer place the item in the return cage themselves, using the side door that provides direct access.
 
 

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