Skip to main content
EN CAEnglish

Can I return or exchange a purchase made using the Click & Collect service?

Yes! You can return your new and unopened IKEA products from your Click & Collect order within 365 days. Products that have been opened can be returned or exchanged within 90 days.

To avoid long wait times, IKEA encourages our customers to use the "Get a head start" service and book an appointment to return or exchange your items. Simply find your closest store and fill out an online form to choose a time slot. You will get a notification 15 minutes before your appointment to come to the Returns and Exchanges counter.

If a pick-up is being arranged for a return, please be sure to have the returning articles disassembled and packaged to prevent any damages during return. The return packaging could be the same package that was received during delivery, or can be used with another box or plastic.

Click here to learn more about our return and exchange policy. 

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing and hard to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I get my Click and Collect order packaged on a pallet?

    Unfortunately, our stores won't be able to package a Click and Collect order onto a pallet.

    Read more

  • Does IKEA offer Curbside Pick-up?

    Some IKEA stores allow customers to pick up their Click & Collect orders at a curbside location outside the store.

    Read more

  • How do I change the pick-up date/time for my Click & Collect order?

    As a courtesy, Click & Collect orders are held for an extra 24 hours after the end of your scheduled pick-up time.

    Read more

  • How long do I have to pick up my Click & Collect order?

    It is important that your purchase is picked up no later than 24 hours after your selected pick-up date. If you do not pick up your order within this time period, your purchase will be refunded. Please note that once a Click & Collect order has a set pick-up date, we unfortunately can not reschedule.

    Read more

  • Can I use my IKEA Family card to receive special discounts when using the Click & Collect service?

    Yes. If an IKEA Family offer is available either in store or online, you are eligible for a special IKEA Family price, by entering your IKEA Family Card number.

    Read more

  • Why can’t I place a Click & Collect order?

    There are a few reasons why a Click & Collect order may not go through.

    Read more