Can I send someone to pick up my Click and collect order for me?
Not a problem! If you'd like someone else to pick up your Click and collect order, please follow the following steps.
When purchasing online, choose the option "Someone else will collect the order for me" and put their name in the required field. Make sure the name you put matches the one on their identification card.
If you've already placed your order, just forward your order confirmation to the person picking up the order with a note saying you authorize them to collect the order on your behalf.
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Where do I have to go to pick up my Click & Collect order in store?
You will see signs at the store's entrance indicating where to pick up your Click & Collect order.
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How long do I have to pick up my Click & Collect order?
It is important that your purchase is picked up no later than 24 hours after your selected pick-up date. If you do not pick up your order within this time period, your purchase will be refunded. Please note that once a Click & Collect order has a set pick-up date, we unfortunately can not reschedule.
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What do I need to bring with me to pick up my Click & Collect order?
You will need to bring a few documents to collect your order.
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How do Click & Collect orders work?
You can purchase items online and pick them up in store at your chosen scheduled time.
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I am obtaining an error stating ‘product not available’ when placing a Click & Collect order. What do I do?
We kindly ask you to either pick up the item in store without using Click & Collect or try Click & Collect with another store. You may also purchase online for Home Delivery from one of our online distribution warehouses.
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How will I be notified about my Click & Collect order?
Once your Click & Collect order is ready, you will receive an email notification.
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