After I place a Click & Collect order, can I change my contact information?
Once a Click & Collect order is placed and paid for, IKEA is unfortunately unable to make any changes, however other options are available.
If you'd like to change the contact information because someone else is going to pick up your order, you may forward your Ready for pick-up email to the person picking up the order with a statement saying you authorize this person to collect your items on your behalf. It is important the name you give IKEA matches the one on their Government-issued ID.
For any other reason, the order will need to be cancelled and rebooked. You can do this through the Track & Manage My Order online service, or by contacting our co-workers by chat or phone.
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Not a problem! If you'd like someone else to pick up your Click and collect order, please follow the following steps.
Read moreOnce your Click & Collect order is ready, you will receive an email notification.
Read moreAs a courtesy, Click & Collect orders are held for an extra 24 hours after the end of your scheduled pick-up time.
Read moreYou can change your delivery date after you have placed your order by going to ‘Manage orders’ on the Customer Support pages. Unfortunately, you cannot add or remove any products after the order has been placed.
Read moreIt is important that your purchase is picked up no later than 24 hours after your selected pick-up date. If you do not pick up your order within this time period, your purchase will be refunded. Please note that once a Click & Collect order has a set pick-up date, we unfortunately can not reschedule.
Read moreThere are a couple of reasons you might be having difficulty placing a Click & Collect order.
Read more