After I place a Click & Collect order, can I change my contact information?
Once a Click & Collect order is placed and paid for, IKEA is unfortunately unable to make any changes, however other options are available.
If you'd like to change the contact information because someone else is going to pick up your order, you may forward your Ready for pick-up email to the person picking up the order with a statement saying you authorize this person to collect your items on your behalf. It is important the name you give IKEA matches the one on their Government-issued ID.
For any other reason, the order will need to be cancelled and rebooked. You can do this through the Track & Manage My Order online service, or by contacting our co-workers by chat or phone.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreAs a courtesy, Click & Collect orders are held for an extra 24 hours after the end of your scheduled pick-up time.
Read moreOnce your Click & Collect order is ready, you will receive an email notification.
Read moreIt is important that your purchase is picked up no later than 24 hours after your selected pick-up date. If you do not pick up your order within this time period, your purchase will be refunded. Please note that once a Click & Collect order has a set pick-up date, we unfortunately can not reschedule.
Read moreNot a problem! If you'd like someone else to pick up your Click & Collect order, please follow the following steps.
Read moreThere are a couple of reasons you might be having difficulty placing a Click & Collect order.
Read more