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How does Click & Collect work?

Click & Collect lets you order online and pick up your items from an IKEA store or designated Pick-up location. Add your items to your shopping bag, select Click & Collect at checkout, and choose your preferred collection point and available time slot. We’ll send you updates by email or SMS with your collection details. Please wait until you receive a notification that your order is ready before travelling to collect it.

1. Place your order
  1. Add the products you want to your shopping bag when shopping online.
  2. At checkout, select Click & Collect.
  3. Choose your preferred IKEA store or designated Pick-up location.
  4. Select an available collection time slot.
  5. Complete your order. If you are an IKEA Family member, or meet the criteria for a fee waiver, this will be applied at checkout.
Can’t find your preferred collection point?
Your preferred location may not be available because of high demand. Please try again in 1–2 days, as other collection options may become available.
Need to cancel your order?
If you change your mind before collection, you can cancel your Click & Collect order using your Track and Manage Order page.
Please note that cancellation policies may vary by service. Click & Collect orders typically cannot be changed after they have been confirmed. Contact IKEA Customer Support if you need help.
2. Order processing and preparation
  1. Your order is processed and reserved at your selected collection point.
  2. You will receive an order confirmation by email or SMS with information about when and where to collect your order.
  3. You cannot collect your order until you have received a notification that it is ready.
  4. You can check your order status online using Track and Manage Order.
  5. Check your email regularly during the collection period for any updates or delays.
How long will we hold your order?
  • For IKEA store Click & Collect orders, your order will be held for 24 hours from your scheduled pickup date and time.
  • For Pick-up location orders, you have up to 7 days to collect your order, or 14 days in British Columbia.
3. Collect your order
  1. When your order is ready, we’ll notify you by email or SMS.
  2. Before you leave, check the opening hours and collection instructions for your selected IKEA store or Pick-up location. You can find this information on the Find a Location page.
  3. Arrange help in advance if your order includes heavy or bulky items.
  4. Arrive at the designated collection area during your selected time slot. This is usually near the Returns & Exchanges or Merchandise Pick Up counter.
  5. Bring your order confirmation, photo identification, and proof of purchase.
Is someone else collecting your order?
If someone else is collecting your order for you, make sure they have the order confirmation and appropriate identification.
  1. Your products will be prepared at the counter on a trolley for pickup.
  2. Collect your items and load them into your vehicle. If assistance is available, you can ask a co-worker for help. Please note that loading assistance is not automatically provided for heavy items.
4. After collection
  1. Check that you have received all your items.
  2. Inspect the packaging for any damage.
  3. If an item is missing or damaged, let a co-worker know in store as soon as possible. You can also contact IKEA Customer Support for help.

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