How do I change the pick-up date/time for my Click & Collect order?
As a courtesy, Click & Collect orders are held for an extra 24 hours after the end of your scheduled pick-up time.
It is not possible to change the pick-up date of your Click & Collect order. If you need a new date, we ask that you please cancel your order and place a new one with your desired date.
Please note that the pick-up time slot chosen is an estimate; kindly wait for the ready for pick-up email before going to collect your order to avoid any unnecessary wait time.
If you do not pick up your order, you will automatically be refunded for the merchandise only. Please allow 7 business days to see the refund on your original method of payment.
Please be advised that if you choose to cancel your order after it is prepared for pickup, the pickup fees will remain non-refundable. Only the cost of the merchandise will be reimbursed.
If you have any questions, or need assistance, please don't hesitate to reach out to us by chat or phone.
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To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreOnce a Click & Collect order is placed and paid for, IKEA is unfortunately unable to make any changes, however other options are available.
Read moreYou can purchase items online and pick them up in store at your chosen scheduled time.
Read moreWhen a pickup order is ready to be collected, a pick-up confirmation will be sent.
Read moreOnce your Click & Collect order is ready, you will receive an email notification.
Read moreYou will see signs at the store's entrance indicating where to pick up your Click & Collect order.
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