Why is IKEA charging a service fee for Click & Collect orders?
It is always more cost-effective to shop with IKEA in-store, but the Click & Collect service makes it even easier. The fee covers order picking.
Please note that the service fee is non-refundable and there is no limit to the size or value of a Click & Collect order.
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How do Click & Collect orders work?
You can purchase items online and pick them up in store at your chosen scheduled time.
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How can I get my PIN code for my Click & Collect Locker order?
It's very simple! You can find your PIN in your order history on your IKEA.ca profile.
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Do IKEA stores have Click & Collect lockers?
Yes, we are currently implementing Click & Collect lockers at various IKEA locations throughout Canada.
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What if I can’t fit my order into my vehicle when I come to pick it up at the IKEA Store?
Not a problem! We can help find a better option for you.
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What items can I purchase online for a Click & Collect order?
Items that are available to purchase online are eligible for the Click & Collect service.
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What do I need to bring with me to pick up my Click & Collect order?
You will need to bring a few documents to collect your order.
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