Why is IKEA charging a service fee for Click & Collect orders?
It is always more cost-effective to shop with IKEA in-store, but the Click & Collect service makes it even easier. The fee covers order picking.
Please note that the service fee is non-refundable and there is no limit to the size or value of a Click & Collect order.
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With Click & Collect, you place your order online and then pick up your items at an IKEA store or a designated Pick-up location. This delivery option is ideal if you’re flexible with self‑collection, want to avoid home delivery fees, or if you’d like to pick up your order at your convenience. This may be particularly useful if you are close to an IKEA store or if a secure delivery to your home is not feasible in your area.
Read moreTo use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreIKEA strives to keep your shopping experience as affordable as possible, therefore delivery costs are not considered when determining our prices.
Read moreIKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'Doorstep' and 'In-Home' options. Parcel Delivery is ideal for smaller items through post, and Click & Collect allows you to pick up your order from an IKEA store or Pick-up location. Lastly, in certain areas we offer Curbside Delivery.
Read moreThere are a couple of reasons you might be having difficulty placing a Click & Collect order.
Read more